Ratings based on 899 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great place to say, very central
Comment from Hotel Management
17 Jun 2024 by Quest Auckland , Hotel Management
Hi James,Thank you for your feedback its absolutely appreciated and we hope to have you stay again
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Quest Auckland, Hotel Management
Thank you
by A verified traveler
Posted 4 May 2024
Great spot, great staff on duty.
Comment from Hotel Management
4 May 2024 by Quest Auckland , Hotel Management
Hi Athol,Thank you for the feedback we appreciate it we think our staff are pretty great too
by A verified traveler
Posted 12 Apr 2024
Location excellent, staff very welcoming.
Comment from Hotel Management
12 Apr 2024 by Quest Auckland, Hotel Management
Thank you for your feedback, Paulette, much appreciated.
by A verified traveler
Posted 5 Apr 2024
It was a terrible room we were given. Noisy from inside and out. House keeping not done properly. Bed uncomfortable. Light in bathroom made awful noise each time we turned it off. No clean towel had to go down to get some.
Comment from Hotel Management
7 Apr 2024 by Quest Auckland, Hotel Management
Hi Jose, we regret to learn about the unsatisfactory experience you encountered with our apartment. The renovation of our bathrooms is planned for the middle of this year, aligning with the desired refreshment you outlined. In reference to our orthopaedic beds, we extend our sincere apologies for any inconvenience caused by their standards falling short of expectations. Regrettably, we were unable to facilitate a room change promptly to address this matter.
by A verified traveler
Posted 21 Mar 2024
Staff were incredibly helpful with advice for restaurants. The apartments are in a great spot, easy to get when driving. Everything is walkable, food, entertainment, the harbour are for ferries etc is only a 15-minute walk and 10 mins to Sky Tower. Room is a little outdated but had a great air conditioner. Everything at your fingertips including washing machine and dryer in the bathroom with complimentary washing liquid. Highly recommend.
Comment from Hotel Management
22 Mar 2024 by Quest Auckland , Hotel Management
thank you
by A verified traveler
Posted 14 Mar 2024
Well, how to start… we booked a „Suite Executive“ which was supposed to have enough space for the two of us (30sqm), including a dining table to have food in the room.
However, our room had no dining table and was only a bit over 20sqm - a dining table wouldn‘t even fit - and there was no space to properly sit down and eat.
When asking the reception if we accidentally got a wrong room, she confirmed that this was the room we booked. When pointing out that the description on Expedia differs and we specifically booked this room for the space to have a decent size room and a dining option, she said Expedia must be wrong - no excuse offered.
Upon complaining with Expedia they confirmed with the hotel that we got the correct room „Suite Executive“, but in no way reacted to the obvious false advertisement. „The booking is non-refundable and you got the room you booked“
Really Expedia? I am highly disappointed with the Hotel for the false advertisement, as well as with Expedia about their reaction when I complained…
Comment from Hotel Management
15 Mar 2024 by Quest Auckland , Hotel Management
Hi Marc,We regret to learn about the unsatisfactory experience you encountered with our apartment.Our studio executive apartment spans between 28-30sqm, encompassing the balcony as part of the room's amenities.We understand the potential confusion in distinguishing between a studio and a studio executive.We appreciate you highlighting this issue, prompting us to update our Expedia listing to accurately portray the amenities provided.We have integrated your feedback as a training tool to aid our staff in addressing similar challenges.
by A verified traveler
Posted 4 Mar 2024
Great
Comment from Hotel Management
4 Mar 2024 by Quest Auckland , Hotel Management
thank you for leaving feedback, great stay
by A verified traveler
Clean and comfortable
Posted 3 Mar 2024 on HotelsThe studio apartment had a balcony, a kitchenette, a spacious bathroom, and all the amenities. The staff are very friendly and helpful.
Comment from Hotel Management
4 Mar 2024 by Quest Auckland, Hotel Management
Thak you for taking the time to leave feedback
by A verified traveler
Posted 2 Mar 2024
Shower head was loose
Everything else excellent
Comment from Hotel Management
4 Mar 2024 by Quest Auckland , Hotel Management
thank you Shoer head no fixed
