Ratings based on 664 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good stay. Close to the CBD and transport options across the city. Handy for supermarket as well if you want/need to self-cater. Modern, spacious room as well. Good option if you want do a break in Auckland in a decent location.
by A verified traveler
Posted 12 Jun 2024
Great price for location and check in staff were lovely
Comment from Hotel Management
13 Jun 2024 by Kind Regards, Imagine Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Jun 2024
It is very basic. No real amenities to speak of, not even a Keurig in the room. But it is clean and the rooms are spacious so if you don't need anything more than a bed and a bathroom, you can do a lot worse than this place. The location is quite good, was especially was convenient to have a self serve laundromat a few steps away. Just don't expect a swimming pool or a bar or anything like that, this hotel is barebones to the barest of bones.
Comment from Hotel Management
11 Jun 2024 by AG, Hotel Management
Dear RyanThank you for your detailed feedback. We're glad you appreciated the cleanliness, spacious rooms, and convenient location of our hotel. We apologize for the lack of additional amenities and understand this might have impacted your experience. Your comments are valuable, and we will consider them for future improvements. We hope to have the opportunity to provide you with a more enhanced stay in the future.Best Regards, Team Imagine
by A verified traveler
Posted 7 Jun 2024
I had what looked like bed bugs all over my leg after second night staying at this hotel. I have emailed them and even included the photos, however, nobody responded back which was really frustrating. Never going to stay here again.
Comment from Hotel Management
10 Jun 2024 by AG, Hotel Management
Dear Lucia,We are deeply sorry to hear about your experience and sincerely apologize for the lack of response to your email. This is not the level of service we strive to provide. Please rest assured that we take such matters very seriously and will investigate this issue immediately. Your feedback is crucial for us to improve our services and ensure this does not happen again.We apologize for the frustration this has caused and regret that we did not meet your expectations. Thank you for bringing this to our attention.Best Regards, Team Imagine
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
10 Jun 2024 by ag, Hotel Management
Dear KaitlynThank you for your perfect rating! We're thrilled to know you had a 5/5 experience with us. We look forward to welcoming you back for another outstanding stay.Best Regards, Team Imagine
by A verified traveler
Posted 3 Jun 2024
No complaints! Love this place!
Comment from Hotel Management
5 Jun 2024 by AG, Hotel Management
Dear Kaitlyn,Thank you for your enthusiastic review! We're thrilled to hear that you love our place and had no complaints. We look forward to welcoming you back for another wonderful stay.Best Regards, Team Imagine
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by ak, Hotel Management
Dear Victoria, Thanks for staying with us. We appreciate your feedback!Kind Regards Team Imagine
by A verified traveler
Posted 31 May 2024
Very clean suite
Comment from Hotel Management
5 Jun 2024 by AG, Hotel Management
Dear Stephen,Thank you for your review. We're delighted to hear that you found your suite very clean. We look forward to welcoming you back for another great stay.Best Regards, Team Imagine
by A verified traveler
Posted 26 May 2024
Good location.
Comment from Hotel Management
27 May 2024 by AG, Hotel Management
Dear Justin,Thank you for your feedback. We're pleased to hear that you enjoyed our good location. We hope to welcome you back for another great stay.Best Regards,Team Imagine
by A verified traveler
Posted 26 May 2024
Another excellent stay. Highly recommended.
Comment from Hotel Management
27 May 2024 by AG, Hotel Management
Dear Guest,Thank you for your wonderful review and high recommendation. We're thrilled to hear you had another excellent stay with us. We look forward to welcoming you back soon.Best Regards,Team Imagine
