Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
it was value for money
Comment from Hotel Management
11 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 7 May 2024
For the price is was a pretty great stay. Clean rooms and helpful staff. Only downside is the parking cost however, it’s inner city so expected.
Comment from Hotel Management
8 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 3 May 2024
Room had a noise like a motor that kept end coming on and off all night
Comment from Hotel Management
6 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 1 May 2024
….
Comment from Hotel Management
2 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 1 May 2024
Convenient
Comment from Hotel Management
2 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 30 Apr 2024
Hospitality was amazing. Loved my cozy cute room. Myself an my son stayed for 3 nites.
Only downside was the shower head was clogged so the water wasnt coming out properly, room 204.
Otherwise great experience.
Will definitley book again in the future.
Thanks guys
Comment from Hotel Management
2 May 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 26 Apr 2024
Like: Convenient
Dislike: bed sheets not clean
Comment from Hotel Management
28 Apr 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 24 Apr 2024
Lady in arrival was amazing and explained everything even rang up once bistro opens to let us know and see if we would like to order anything
The only things that were not that great were below
The mini fridge in the room didn’t work
The usb ports on the beside table didn’t work
The car parking was very tight and I think very expensive $35 for the night - most places I stay avarage around -$15-20 per night so $35 for a super hard car park not worth the money should think about reducing that price
Comment from Hotel Management
25 Apr 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team
by A verified traveler
Posted 20 Apr 2024
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Comment from Hotel Management
21 Apr 2024 by Ascotia Off Queen Team, Hotel Management
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team
