Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Convenient location.
by A verified traveler
Posted 21 May 2024
Nice and convenient
by A verified traveler
Posted 16 May 2024
Amazing being upgraded and always feel valued
Comment from Hotel Management
17 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Claris, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 16 May 2024
Stunning rooms and excellent service.
Comment from Hotel Management
17 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Michael, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 16 May 2024
A beautiful hotel with lots of staff willing to assist with luggage etc
Comment from Hotel Management
17 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear John, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 13 May 2024
The room was very small. The name of the hotel ‘The Grand’ BY Sky City is very misleading. Thought we had booked a room at Sky City. The room advertised ‘king’ however we only had a king size bed. We parked at sky city car park but had to walk our luggage through ‘Sky City’ to The Grand by Sky City across a little 1 way street. No kitchen. Had to fill jug with water from bathroom sink. Advertisements are very misleading. Would not recommend for the price at $550 for 2 nights. Have stayed at Quest across the road and got a room that was apartment size for same price for 2 nights in past.
Comment from Hotel Management
13 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Jonine,Thank you for your review, and we apologise for your recent experience with us. We advertised the room as a King room because it includes a king-size bed. We acknowledge that the measurements of the room itself should have been detailed on the website along with the included amenities. Your preferences have been noted for your future bookings, and we hope to have the opportunity to welcome you back to our hotel.Kind regards,Angela
by A verified traveler
Posted 12 May 2024
Fabulous place to stay!
Comment from Hotel Management
13 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Gemma, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 12 May 2024
We had such a lovely relaxing time, the spa and sauna are wonderful. The breakfast at the Terrace was delicious
Comment from Hotel Management
13 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Shannon, Thank you for your positive review, and we are pleased to hear that you had a pleasurable relaxing time with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 10 May 2024
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Comment from Hotel Management
13 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Angela, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
by A verified traveler
Posted 9 May 2024
Amazing experience will absolutely return
Comment from Hotel Management
10 May 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear James, Thank you for your positive review, and we are delighted to hear that you have had an amazing experience with us. Please let us know directly on your next return and will ensure to take good care of you once again. Kind regards, Angela
