Ratings based on 961 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The room was very run down. Towel rack falling off the wall. Toilet seat unattached. Missing fitted sheet on a made up bed. Stains on the bedding, drapes, and rugs. Tread mill not working. Staff was excellent! Kind and going above and beyond.
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 7 Jun 2024
The staff here were very pleasant and kind. The pictures made the hotel seem cleaner than it was. My room had hair on the shower wall, and all the paint was peeling off the walls in the bathroom and there were dark stains in the grout. My tv remote had black electrical tape holding it together and also scotch tape for the mission battery part. Tacky. The entire hotel seemed old and tired. The front glass doors to the lobby had fingerprints all over it and looked like you don’t want to touch the door. Wondered how they think this was a way to be greeted by the hotel.
by A verified traveler
Posted 6 Jun 2024
Betty was very helpful
by A verified traveler
Posted 3 Jun 2024
It was mediocre
by A verified traveler
Posted 3 Jun 2024
Dated, but clean. Very friendly staff
by A verified traveler
Posted 3 Jun 2024
Mold and peeling paint in Bathroom. Told the gal at the front desk about in and she said sorry, it happens when someone showers and the steam causes it. Dirty floor ond bedroom at entrance to bathroom and on head board. Curtain looked like someone blew their nose on it. Chairs around the pool where all broken and I sat down without noticing and hurt my shoulder trying to get out of it. I showed all the photos I took to the same lady at the front desk, again she stated sorry for that and would contact the manager to see what they would be able to do for me and took my name and phone number and said she would contact me. Two days later I called and talked to a lady who said she was the manager. And that she never heard from any one and basically they wouldn't do anything for me and said i didn't talk to anyone else about this issue. I feel like I booked a room at and cheap motel 6 or similar to that, and I didn't expect a Red LionInn would be like this. Plus the response and customer service was quite horrible. I don't recommend this place to anyone, plus they weren't concerned about me injuring my shoulder. I would love to be able to upload the pictures I have.
Comment from Hotel Management
9 Jun 2024 by Guest Relations, Hotel Management
Dear Richard,We sincerely apologize for the numerous issues you encountered during your stay and the unsatisfactory response from our staff. This is not the standard of service we aim to provide, and we deeply regret the inconvenience and discomfort you experienced. Your concerns about the bathroom condition, cleanliness, and broken pool chairs are taken very seriously. We are addressing these issues with our maintenance and housekeeping teams immediately as your feedback is invaluable in helping us improve, and please know that guest safety is our top priority. We hope you will consider giving us another opportunity to provide you with the quality experience you deserve.
by A verified traveler
Posted 3 Jun 2024
The hotel was very clean and was nicely updated.
by A verified traveler
Posted 3 Jun 2024
Clean. Quiet but run down bathroom.
Comment from Hotel Management
7 Jun 2024 by Guest Relations, Hotel Management
Dear Beth,Thank you for reviewing your recent stay. We're happy to hear our dedication to providing clean and peaceful accommodations shone through during your time with us! Your feedback regarding the bathroom is appreciated and will be kept in mind for future improvements. It was a pleasure having you here, and we hope to see you again soon for a stay worthy of a perfect rating.
by A verified traveler
Posted 2 Jun 2024
Filthy
Comment from Hotel Management
7 Jun 2024 by Guest Relations, Hotel Management
Dear Donna,We're sorry to hear that you didn't have a good time with us overall. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
