Ratings based on 967 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
I wouldn't stay here. The bathroom in my room needed a deep clean. It was disgusting. I dusted it myself. Also the person who checked me in did so under someone else's name and when I went to get back into my room after running a few errands I was locked out of my room that I had booked for 2 night. Apparently I am now a man. Thank heavens they figured it out. She even put me in the wrong room.
by A verified traveler
Posted 20 May 2024
Free hot breakfast with eggs, sausage. Etc. Close to freeway and grocery store. Next to taco bell.
by A verified traveler
Posted 19 May 2024
Comfortable with a good breakfast. The property could use some updates.
by A verified traveler from Comptche
Posted 13 May 2024
pool but jacuzzi didn't work
by A verified traveler
Posted 10 May 2024
Very comfortable beds!
by A verified traveler
Posted 6 May 2024
I will never stay here again! I did not read the reviews; all I saw was Red Lion Hotel & Suites and never had any issue with any other hotels. No one was at the front desk when I arrived nor when I tried to check out. The towel rack in the bathroom fell off the wall; the toilet seat didn't even fit correctly nor was it the right size. The carpet was stained, the 2nd night we went back to our room our keys didn't work and we had to go back to the front desk. I called the front desk several time the first night with a question and no one answered the phone; I went downstairs and 'hit the bell' they had on the desk top and no one came. The ONLY good thing about our room was the large TV!
Comment from Hotel Management
11 May 2024 by Guest Relations, Hotel Management
We appreciate you sharing your thoughts with us. The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Please know that this is not usual of our standards and we will be sure to make the necessary improvements. Please allow us another opportunity to show you a much better experience.
by A verified traveler
Posted 3 May 2024
by A verified traveler from White Plains
Posted 1 May 2024
Air Conditioning did NOT work in our room - they did NOTHING to fix it. Breakfast ok, location ok - general cleanliness very pedestrian and basic - not ugly, but just baseline
Comment from Hotel Management
6 May 2024 by Guest Relations, Hotel Management
Dear Arnab,We use guest feedback to help us continuously improve the guest experience. Your concerns will be reviewed with our team to ensure that our cleaning protocols and amenities are up to our high standards and in working order. Please accept our apologies. The next time you travel back this way in the future, we hope you will allow us to show you a more improved experience we know we can provide.
by A verified traveler
Posted 30 Apr 2024
This location is within waking distance to fast food, and is close to a quality grocery store and the freeway ramp. It's adjacent to Auburn and is set back from a busy street.
The staff is friendly and chatted with us when we checked in. We were able to check in early which was a bonus. The rooms include a small refrigerator and a microwave. They serve a hot breakfast, we did not eat there but we saw several families enjoying it.
The property is older, the outdoor pool is not heated and the spa jets did not work properly.
by A verified traveler
Posted 29 Apr 2024
The outlets in our room didn't work except for one by the desk. The treadmill wasn't working, and as a runner that was one of the draws to the INN.
The staff was great except one morning two of the employees were having an argument outside my room.
