Ratings based on 985 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Bathroom faucet didnt seem to work properly and the shower didnt work properly. Some lights flickered.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Lovina,We apologize for the inconvenience you experienced with the bathroom faucet and shower during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of ensuring these amenities worked properly. Additionally, we apologize for the issue with the flickering lights. We take maintenance issues seriously and will address these promptly to ensure a more enjoyable experience for our guests in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
First room smelled strongly of cigarettes and had a leaking, clogged tub that was filling up. Second room was very dirty with a missing fan cover in the bathroom that revealed the electrical covered with duct tape.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Colton,We're deeply sorry for the multiple issues you encountered during your stay. It's unacceptable that your first room smelled of cigarettes and had a leaking, clogged tub, and that your second room was dirty with maintenance issues in the bathroom. Your comfort and safety are our top priorities, and we apologize for falling short in these areas. We take matters like these very seriously and will address them immediately to ensure they are rectified. Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
In the midnight when I slept I hard the noise from elevators. One off the elevator make a noise
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Pha,We apologize for any disruption caused by the noise from the elevators during your stay. Your comfort is important to us, and we regret any inconvenience this may have caused. We'll investigate the issue with our maintenance team to address the noise and ensure a peaceful environment for all our guests. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
The property is well maintained and maintenance. Rooms are absolutely beautifully spacious with added touch of home like. I love it!!!
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Melvina,Thank you for your wonderful feedback! We're thrilled you enjoyed our well-maintained property and spacious rooms with a home-like touch. Your satisfaction is our top priority, and we're delighted you had such a positive experience. We look forward to welcoming you back soon. Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
There were only two sets of towels for three people. One of the power strips at the head of the bed was broken. There was no hair dryer.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Meng,We apologize for the inconvenience you experienced during your stay. Providing adequate amenities and ensuring everything is in working order is important to us. Your feedback regarding the towels, power strip, and hair dryer will be addressed with our team to prevent similar issues in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler from East Orange
Posted 14 May 2024
My room was dirty and there were bugs in the room. Worst experience ever
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. We take your feedback seriously and will immediately address these concerns to ensure they do not happen again. We truly value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler from Lawrenceville
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Devin,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Fast and easy check in
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for the fantastic feedback! We're thrilled to hear that your check-in process was smooth and efficient. Providing a fast and easy check-in experience is a top priority for us, and we're delighted that we hit the mark for you. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Grethel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
