Ratings based on 977 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Okay property needs more cleaning
by A verified traveler
Posted 1 May 2024
N/a
Comment from Hotel Management
1 May 2024 by NJS, Hotel Management
Thank you for your review...please visit again soon!
by A verified traveler
Posted 27 Apr 2024
Last minute booking; Expedia honored my rewards and the room was just what we needed !
Comment from Hotel Management
30 Apr 2024 by Barbara Clark Assistant General Manager , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 26 Apr 2024
Enjoyed my stay
Comment from Hotel Management
26 Apr 2024 by NJS, Hotel Management
We are so glad you enjoyed your stay!Please visit us again soon
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Barbara Clark Assistant General Manager , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 21 Apr 2024
I like the area it’s in but I didn’t like the fact that someone was playing music over my head all night Friday and Saturday and running around we didn’t have bath towels until after 8pm Saturday night I never been through this before
Comment from Hotel Management
22 Apr 2024 by Barbara Clark Assistant General Manager , Hotel Management
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know
by A verified traveler
Posted 15 Apr 2024
My room never got cleaned after asking several times . If I needed anything I had to walk all the way to the front to get it.
Comment from Hotel Management
15 Apr 2024 by Barbara Clark Assistant General Manager , Hotel Management
We apologize for your experience and appreciate your feed back, thank you.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Barbara Clark Assistant General Manager , Hotel Management
Thank you for feedback.
by A verified traveler
Posted 9 Apr 2024
I paid for a 3 night stay at Sonesta which I paid for through Expedia, due to life happening I had a family emergency and had to cut the stay a day short. I asked how I could I be compensated for my last night because I’m not staying, they (Sonesta) told me to contact Expedia and they have to contact them. When they tried to contact them Sonesta denied Expedia the refund stating that they would be penalized by corporate. Individuals who I spoke with were Dilan and Barbra which is the property manager.
Comment from Hotel Management
10 Apr 2024 by NJS, Hotel Management
I am very sorry for the issues you encountered, and will certainly follow up with our corporate office on the policy.Thank you
by A verified traveler
Posted 8 Apr 2024
Good
Comment from Hotel Management
9 Apr 2024 by NJS, Hotel Management
Thank you so much!
