Ratings based on 789 Verified Reviews
2.3 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
I had to buy my own cleaning supplies! Towels and bathroom was dirty. Furniture needs to be replaced. Floors were sticky!
Comment from Hotel Management
26 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Lisa, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issue mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
Staff was quick to get our rooms switched when we notified them the door wasn’t opening.
by A verified traveler
Posted 6 May 2024
Overall staff were friendly and accommodating, per my guest, room clean, bed comfortable, outside was free of clutter and clean.
Comment from Hotel Management
7 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Sandra, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Atlanta South - Morrow. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding friendly and accommodating staff, our comfortable bed and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
A bunch of rude employees. A Lot of narcotics dealings .i didn't stay the whole night. I ended up checking out in the middle of the night and stayed at a friend's house waist of money.
Comment from Hotel Management
19 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Tremain,We are sorry to hear your recent experience at the Red Roof Inn Atlanta South - Morrow did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Mar 2024
Location was its only plus. Very dirty and dingy.
Comment from Hotel Management
8 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sherri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta South - Morrow. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our location. You indicated that you were unsatisfied with lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
by A verified traveler
Posted 2 Mar 2024
Quiet hotel easy check in
Comment from Hotel Management
3 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta South - Morrow. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our quiet hotel and easy check in. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
by A verified traveler
Posted 18 Feb 2024 on Hotels
Stains on the sheets. A previous occupant's dog food on the floor. Shower was weird. Room smelled bad.
Comment from Hotel Management
18 Feb 2024 by Carla RediResponse Specialist, Hotel Management
Dear Connor,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Atlanta South - Morrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the sheets had stains, the room had an unpleasant odor and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Darryl, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTH - MORROW. It’s disappointing to see you were displeased with your stay, resulting in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management
by A verified traveler
Posted 23 Jan 2024
Staff is inconsiderate
Comment from Hotel Management
25 Jan 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chris, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am sorry that your experience was less than ideal due to the unprofessional staff you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar issues happening in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Albert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta South - Morrow and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
