Ratings based on 879 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Room was clean
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're glad to hear that you found the room clean. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
We booked non-smoking rooms, but the smell of smoke was pervasive throughout the lobby, elevator, and rooms. We had to change rooms a couple of times to finally get a true non-smoking room. One room lacked hot water, and in another, the AC wasn't working.
The front desk staff were kind and responsive, ultimately helping us settle into a third room.
The smoke smell is a major concern for us, and I wouldn't recommend this hotel to non-smokers.
Comment from Hotel Management
1 Jun 2024 by Byron K., Hotel Management
Thank you so much for your feedback. I want to apologize for any inconvenience you had during your stay. Some guests violate our smoking policy and they are charged for the violation. We appreciate you sharing your experience and will use your comments to improve the quality of service we provide.
by A verified traveler
Posted 30 May 2024
I liked the staff and the breakfast. But the rooms could use a bit more updating. Also the pool was not clean but overall for the price it was great. Staff was excellent.
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Sharmin,Thank you for your positive rating and detailed feedback. We are glad that you liked our staff and breakfast offerings. We appreciate your suggestions regarding room updates and pool cleanliness, and we will work on addressing these areas to enhance our guests' experience. Your kind words about our staff are greatly appreciated, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
by A verified traveler from Greenville
Posted 24 May 2024
Great!
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Dear Deborah,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
by A verified traveler from Greenville
Posted 20 May 2024
Nice and clean for the Great Price!
Comment from Hotel Management
20 May 2024 by Byron K., Hotel Management
Deborah, Thank you for sharing your feedback with us. We are happy you enjoyed your time with us. We appreciate the comments from our guests as they tell us what we are doing right and how we can improve. We hope to see you soon on your next visit to Atlanta.
by A verified traveler
Posted 9 May 2024
Very clean and well maintained.
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Kermit,Thank you for your fantastic review! We're thrilled to hear that you found our hotel very clean and well maintained during your stay. Providing a comfortable and welcoming environment is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager
by A verified traveler
Posted 3 May 2024
Good place to stay. Good service.
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Teresa,Thank you for your review and 4 out of 5 rating on Expedia! We're delighted to hear that you had a good experience with us and found our service to be satisfactory. If there are any specific areas where we can further enhance your experience and earn that extra star next time, please let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we'd appreciate any feedback you could provide. Our goal is to ensure all guests have a comfortable stay, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Thanks for making it a pleasant stay.
Comment from Hotel Management
20 Apr 2024 by Hotel Manager , Hotel Management
Dear Traci,You're very welcome! We're pleased to hear that you had a pleasant stay with us. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Apr 2024
When we checked in we had to switch to 3 different rooms before it was suitable. The outside rooms were dirty and nasty. The tv didn’t work and the room door didn’t close unless you pushed it alway closed. The last room they gave us was okay and bigger. The tv didn’t have internet connection for a day so we were unable to watch tv when we got back to the room.
Comment from Hotel Management
18 Apr 2024 by Hotel Manager, Hotel Management
Dear Tamara,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the initial rooms, including cleanliness and maintenance issues with the TV and door. Your feedback helps us improve, and we're glad the last room provided was more suitable. We apologize for the TV's temporary lack of internet connection and any inconvenience it caused. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
