Ratings based on 13 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Good and clean
by A verified traveler
Posted 2 Jun 2024
Staff very polite
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Shaqueenia, we greatly appreciate your kind words about our staff. Providing exceptional service is one of our top priorities, and we're thrilled to hear that our team members made a positive impression during your stay. We'll be sure to pass along your compliments to our staff, as recognition like this truly motivates us to continue delivering outstanding service to all of our guests. Should your travels bring you back to our area, we would be honored to welcome you again for another enjoyable stay.Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Emanuel, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 27 May 2024
Blankets were smell like urine and cigar smoke. Bed sheet has holes and not give us enough toilet tissue, when we ask for more toilet tissue around 4pm and they told us the room service is closed for the day.
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Niang, we're truly sorry to hear about your disappointing experience during your stay. Cleanliness and guest comfort are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations in these areas. Your feedback regarding the condition of the blankets, bed sheets, and availability of amenities will be shared with our housekeeping and management teams for immediate attention and improvement. Please accept our sincerest apologies for the inconvenience you encountered, and we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to handle your concerns, please don't hesitate to contact us directly.Best Regards,Masters InnCustomer Care Team
by A verified traveler from Clarkston
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Heri, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 19 May 2024
Housekeeping staff was rude - front desk staff was nice and efficient.
It's not a bad area, but it's isolated from places to eat, etc.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Ken, we're grateful for your feedback and apologize for any inconvenience caused by the behavior of our housekeeping staff. Rest assured, we take such matters seriously and will handle them internally to ensure a more pleasant experience for our guests. We're glad to hear that our front desk staff provided you with efficient and courteous service. Regarding the location, we understand your concern about the lack of nearby dining options. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 10 May 2024
It was decent
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Victoria, we're glad to hear that you found your stay with us to be decent. We aim to provide a comfortable and satisfactory experience for all our guests, and we appreciate your feedback. If there's anything specific you feel we could improve upon or if you have any additional comments, please feel free to let us know. We're here to ensure that your future stays meet or exceed your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 6 May 2024
Safe
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Dear Prabesh, thank you for your feedback. Ensuring the safety and security of our guests is our top priority. We're pleased to hear that you felt safe during your stay. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We appreciate your input and look forward to welcoming you back in the future.Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 25 Apr 2024
A
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Bryanna, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team
by A verified traveler
Posted 24 Apr 2024
Nice
Comment from Hotel Management
24 Apr 2024 by Customer Care Team, Hotel Management
Dear Austin, thank you for your feedback! We're glad to hear that you had a pleasant experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can improve, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon.Best Regards,Masters InnCustomer Care Team
