Ratings based on 225 Verified Reviews

2.8 out of 5
56% of guests recommend
2.8 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 20 Feb 2024
The property tries to use your card once you are not staying with them .
Comment from Hotel Management
22 Feb 2024 by Intown Suites, Hotel Management
Hi ASLA- thank you for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve that goal. When guests make a reservation, they are charged for one night based on the website they are using. When a guest has made a reservation but fails to show up to the property, they are charged for one night. These details are explained thoroughly upon reservation completion in the confirmation email guests are sent. We truly apologize for any inconvenience and do hope you give us another opportunity to serve you better.Sincerely,Siobhan D., GM
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Jul 2023 on Hotels
4 out of 5
by A verified traveler

Posted 20 May 2023
Comment from Hotel Management
12 Jun 2023 by Intown Suites, Hotel Management
Hi Latacha Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Thank you! Sincerely Siobhan D GM
4 out of 5
by A verified traveler

3 WEEK BUSINESS TRIP

Posted 26 Jan 2022 on Hotels
ROOM WAS GREAT FOR A LONG 3 WEEK BUSINESS TRIP. GREAT LOCATION. LOCAL CBS CHANNEL DIDN'T WORK BUT PLENTY OF OTHER CHANNELS. ROOM WAS ADEQUATELY STOCK FOR COOKING AND EATING UTENSILS. WOULD STAY AGAIN IF NEEDED FOR EXTENDED STAY.
1 out of 5
by A verified traveler

Posted 2 Oct 2021
The front desk help was not avaibe when needws. I coupd not get any clean towles. They never cleanws my room in 5 days i styed
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jul 2021
1 out of 5
by A verified traveler

Posted 4 Jul 2021 on Travelocity
Check in time ends at 7:00 pm. So I went to check in when I arrived and I couldn’t stay because it was after 7:00. I had no room. We had to sleep in our car!
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jun 2021
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2020
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Aug 2020 on Hotels
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