Ratings based on 1,432 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
excelente ubicación, buen desayuno. camas comodas
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Omar, nos alegra saber que tuvo una experiencia maravillosa en Hyatt House Atlanta/Downtown. Estamos encantados de que haya disfrutado de la comodidad de nuestra ubicación y de nuestro delicioso desayuno. Además, es fantástico saber que nuestras cómodas camas mejoraron su estadía. Esperamos su visita de regreso.
by A verified traveler
Posted 28 Apr 2024
When arrived the payment system was down & couldn't check in , we came a little early so I let this slide but when we got in our room the bathroom door was broke which resulted in maintenance taking two hours to fix it causing a inconvenience to me and my family interrupted our plans , followed by dirty sheets & pillow cases houses keeping neglected to come in and fix it as the front desk noted them to do , then a staff watched my under age kids as we were at the pool inappropriately, biting his lip as a a man would do a grown women this stay was so unsettling . The front desk people were nice & the breakfast was very convenient but I would neverrrrrrr stay here again and do not recommend
by A verified traveler
Posted 28 Apr 2024
The toilet doesn’t have a seat that’s large enough to cover it..Wake up this morning to no hot water so we can’t shower…I was charged extra for parking had I known on top of the price of the room I would be charge an additional $45 to park I never would’ve chose this hotel…I’m more angry at the fact that we can’t shower due to not having hot watef!!!
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Danielle, we regret to learn about the inconveniences you mentioned during your stay. It concerns us that you had an issue with the comfort of the bathroom facilities and the temperature of the water. We understand your frustration about the extra charge for parking and we will ensure our website makes it prominent. However, we would never want to compromise on your satisfaction and assure you that it is out of the ordinary. We appreciate your bringing this to our attention and hope for an opportunity to provide a better experience in the future.
by A verified traveler
Posted 25 Apr 2024
The staff at the reception were very rude not at all accommodating. No customer service . Worst stay ever . No hot water Delayed checkin due to absurd reason !!! Would suggest never to stay in this hotel
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Youvika, we sincerely regret hearing about your less-than-satisfactory encounter at our front desk and challenges regarding your stay. Although every experience is different, it’s clear that standards were not maintained during your stay. Customer service is at the forefront of our values, so it's disappointing to hear about its lack in your case. Additionally, we appreciate your feedback regarding check-in and hot water availability. Rest assured, these issues will be given due attention to ensure future guests do not encounter the same problems. Please accept our genuine hope that you would give us an opportunity to make amends in the future.
by A verified traveler
Posted 19 Apr 2024
I loved that your pool was actually functioning filled with water and clean and people were actually enjoying it and it was heated and the grounds were kept very nice and tidy actually the maintenance guy was there treating the pool and skimming it was awesome. Staff was friendly and accommodating.
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Lydia, it's delightful to know that you fully embraced the conveniences at Hyatt House Atlanta/Downtown. We thrive on creating a relaxed environment and we're glad that you were able to enjoy our sparkling pool and well-maintained grounds. Moreover, it pleases us to hear about your positive experiences with our friendly and accommodating team members. We can't wait for you to join us again for another lovely stay.
by A verified traveler
Posted 16 Apr 2024
We got there late anround 11pm. Unfortunately when we got up to our room they gave us a king room instead of 2 queens like I paid for. We had 4 people in our party. When I went back down to question them they stated the room I paid for was sold out. But I could come back in the morning and maybe there would be another one available. My mother was willing to sleep on the couch. Now we only stayed for 2 days and she was ok for that short period of time. But I was confused how I paid for a room and it being sold out.
But this hotel was close to the aquarium which is what we did while we were there. We felt relatively safe walking there. They had valet parking which we assumed we would have to pay due to being in a city. We were able to access our car when we needed it.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Melissa, thank you for sharing your experience at the Hyatt House Atlanta/Downtown despite the unexpected room allocation issue. We apologize for any confusion, and our team certainly strives to ensure that all guest reservations are fulfilled as booked. On a brighter note, we're thrilled you appreciated our prime location close to the aquarium and found our valet service useful. We hope your experiences add to creating memorable moments during your stay. Looking forward to having you visit us again.
by A verified traveler from Dallas
Posted 13 Apr 2024
Very close to the Georgia Aquarium, which I love. Walking distance to great restaurants & Convention Center.
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
James, thank you for sharing your experience at Hyatt House Atlanta/Downtown. We're pleased to hear that you appreciated our prime location near the Georgia Aquarium and a variety of delightful dining options. Our proximity to the Convention Center makes it easy for our guests as well. We hope to welcome you back soon on your next visit to Atlanta.
by A verified traveler
Posted 11 Apr 2024
Excellent customer service from staff and quick check-in.
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Ashlyn, we're delighted to know you appreciated the prompt check-in process and renowned customer service at Hyatt House Atlanta/Downtown. Our team members are dedicated to ensuring all our guests enjoy their visit. Thank you for recognizing their efforts. We hope to see you again soon!
by A verified traveler
Posted 10 Apr 2024
The room and everything about the place was great; however we did not know that the parking would cost $45 a night until we got to the place. I guess that included some sort of tip for the valets. Parking around the place was $20 everywhere else, but maybe they were not overnight. We also did not know about the heated outdoor pool so I did not pack a swimsuit. My daughter did pack her swimsuit, so she swam. We did know about the breakfast and that was really good with bacon, eggs, and really good coffee/
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Martha, thank you for choosing to stay at Hyatt House Atlanta/Downtown and sharing a review. We're delighted you appreciated our accommodation, as well as the breakfast offerings. However, we're sorry to hear about any unexpected costs related to parking. Our pricing intends to ensure valet services are available in an efficient and safe manner. Additionally, we're glad to know your daughter enjoyed our heated outdoor pool. Next time, we hope we can provide you with all the necessary information about our amenities. We look forwards to welcoming you back in the future.
by A verified traveler
Posted 10 Apr 2024
Love the staff, the breakfast, the heated pool, clean facility and safe environment!
Only downside was the cold water 😫 showers weren’t enjoyable.
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Airanee, thank you for sharing your thoughts about your stay at Hyatt House Atlanta/Downtown. It's heartening to hear that you appreciated our team members, breakfast, pool, cleanliness, and the security we offer. However, we're disappointed to hear about your less-than-perfect experience with the shower temperature. We are continuously looking to improve our facilities to ensure our guest's utmost comfort. Looking forward to your next visit.
