Ratings based on 829 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great stay. Would definitely stay again if in area.
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 12 May 2024
Good
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 12 May 2024
Property was older but nicely done. One elevator didn’t work. Some of the stuff in the gym didn’t work. Housekeeping was good. Snack room was well done and reasonable for a hotel.
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 7 May 2024
Serviceable
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 1 May 2024
Excellent stay, excellent breakfast. Can’t wait to go back.
Comment from Hotel Management
2 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.
by A verified traveler
Posted 30 Apr 2024
Great experience
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for choosing to stay with us during your journey. We truly appreciate you taking the time to share your experience. Also, glad to hear that you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 28 Apr 2024
Clean
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your positive feedback and are glad to hear that you found your room clean and comfortable. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 22 Apr 2024
great!
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
by A verified traveler
Posted 21 Apr 2024
The staff were great
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
by A verified traveler
Posted 20 Apr 2024
The man and the lady at the front desk tried to tell me they were $30 more per night than what I paid. Refused then told me they were completely booked only to have another reservation online. Then he places us in the corner room by the stairs. We couldn’t sleep at all from the stairs and the loud closing of the door. We saw 4 baby roaches in our bathroom and the shower would not get hot at all and tub wouldn’t plug. Terrible to be such a pretty hotel
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,I am very sorry to hear about the inconvenience you faced, and that we did not meet your expectations. Please note that your concern has been passed on to our management for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
