Ratings based on 842 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Roaches in my room.
Comment from Hotel Management
1 Apr 2024 by Hotel Management, Hotel Management
Dear Deon, We extend our sincere apologies for any disruptions experienced in your room. We diligently implement measures to prevent the presence of external insects as outlined. Our pest control provider adheres to a regular servicing schedule for our premises. Nevertheless, we will engage in discussions with them to ensure all necessary measures are taken to prevent future occurrences. We express regret for any inconvenience caused and sincerely appreciate your patience during this time.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2023
quiet
Comment from Hotel Management
31 Dec 2023 by Hotel Management , Hotel Management
Dear Raymond, Thank you for sharing your review of Extended Stay America. We are pleased to read that you enjoyed your time with us and found your stay to be quiet and peaceful. Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we're glad to make that possible for you! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
Posted 30 Nov 2023 on Hotels
I could not check in because there was $100 deposit that was not mentioned before I made the reservation and I did not have the hundred dollars to put down for a deposit
Comment from Hotel Management
7 Dec 2023 by Hotel Management , Hotel Management
Dear Michael, Thank you for reviewing our hotel. We are sorry for the inconvenience you had during your visit. We are sorry the deposit policy came as a surprise. Feedback such as yours helps us identify areas where we can improve. Please rest assured we will discuss your comments with our leadership team so we can provide you with a much more satisfying experience in the future. Thank you.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2023
Not good.
Too many items to note. Not worth my time to review. Shame.
Comment from Hotel Management
13 Nov 2023 by Hotel Management , Hotel Management
Dear Lord Tripp, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2023
Easy to check in
by A verified traveler
Mid
Posted 18 Oct 2023 on HotelsHaving just been on a trip to NYC, I was expecting at least equal conditions for the higher price. The room was big, but not as clean and maintained as expected. .
Comment from Hotel Management
20 Oct 2023 by Hotel Management , Hotel Management
Dear Jayfinn, We appreciate you choosing Extended Stay America during your trip to NYC. We strive to provide our guests with outstanding hospitality, and your rating serves as an encouragement to all of us. We are also glad that you liked your spacious rooms. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. Thank you for staying with us, and we wish you all the best with your travels.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2023
Common areas look like they need a new paint. All the hotel smells like cigarettes. The room that I was in had holes on the wall and roaches in the pillows. I asked from another room and they didn’t have anything available so I checked out. The only good thing about this place was Edith she helped me get my refund and deposit back. Definitely wont be coming back.
Comment from Hotel Management
15 Oct 2023 by Hotel Management, Hotel Management
Dear Daniel, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management
by A verified traveler
Posted 25 Sep 2023
The first room we were given at the property was unclean as the bed was not made at all, no linens in the restroom, and looked as though no one had visited the room. The gentlemen at the front kindly changed our rooms, when we arrived at the second one this was in nearly worse condition. It was as though someone simply made the bed and left. The floors were dirty to the point we had to have shoes on all times till we went to bed, mysterious sticky substance on the desk, and were missing a trash can.
Comment from Hotel Management
28 Sep 2023 by Hotel Management , Hotel Management
Dear Peyton, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your suite. We genuinely regret if we overlooked a few points in the preparation of the suite before your arrival, and we hope you will accept our apologies for any inconvenience this caused. This has been addressed accordingly, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
