Ratings based on 984 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
for a room that folks live in, it wasn't bad! good rates and nicely kept up! pleasant staff!
by A verified traveler
Posted 18 Jun 2024
affordable and convenient
Comment from Hotel Management
19 Jun 2024 by Hotel Management, Hotel Management
Dear Andrew, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team at an affordable price. We value your compliments and hope you will revisit for another happy time at Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 10 Jun 2024
We reserved a suite due to fold out sofa providing an extra bed to accommodate the 4 of us. It was sufficient but not very comfortable. Also the pool seems to be permanently closed which is disappointing.
Staff was exceptionally helpful. Room was reasonably clean.
Entire hotel has a musty smell like they have a moisture problem. The room had several small issues that could easily be remedied, such as broken sink faucet handles, sagging tub bottom, leaking sink faucet in kitchenette, missing towel bars, small holes in window curtains, and only one small trash can for a suite.
It appears that the owners are just trying to make a profit without investing capital.
I would stay again but only because we usually only stay one night and the location and price saves paying for parking at Truist.
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for sharing your experience. We are glad to hear that our staff was accommodating and that you found the room reasonably clean. We apologize for the discomfort with the sofa bed and the disappointment regarding the pool. Your comments about the room's maintenance issues and the overall condition are noted and will be addressed promptly. We strive to provide a pleasant stay for our guests, and your feedback is invaluable for our improvement efforts. Thank you for your understanding, and we hope to provide a more comfortable experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 10 Jun 2024
The area is nice but the hotel is filthy. They state there is no smoking and that's untrue. The smell was so thick in the room that I could hardly breathe. I left and didn't even press the issue of a refund I just wanted to get the hell out of there.
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Dear Shannon, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering our location, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
At arrival our hotel was ready and clean. We stayed for four (4) nights and had no problems. There was a weired smell in the hallway, like they had recently dried a wet floor. Breakfast was nice but literally a grap and go as advertised, but stated each day off to a great start. Staff was nice.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Deanetra, Thank you for your feedback. We're glad to hear your stay was pleasant and the room met your expectations. Your comments about the hallway and breakfast are appreciated as we continually seek to improve. It’s wonderful to know our team at Extended Stay America made a positive impression. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 29 May 2024
Very nice
by A verified traveler
Posted 26 May 2024
Very old and need to be upgraded, bad smell in the room and bed was full of bedbug so it was very unpleasent, but the assistant GM was very accomodating and helped us so we could go to a different hotel with no problem his name was Kato he made it better for us
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Jose, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
The property is clean and within walking distance to venue. Cato checked us in and had a great personality and was very helpful.
by A verified traveler from Matthews
Posted 17 May 2024
Stayed here for a Braves game. Hotel is a bit farther from the stadium than I thought - definitely borderline for walking to the game. When we got to our room, a chair was sitting on one of the beds - the room had been cleaned, so we assumed the prior guests did that and the housekeeper couldn’t move it. The bathroom door didn’t fully latch.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear David, Thank you for your feedback and for choosing to stay with us during your visit. We apologize for any inconvenience caused by the room's condition and the bathroom door. We appreciate your understanding and will address these issues with our housekeeping team. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
