Ratings based on 993 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The rooms were good, but Terrible Services. The lady at the Front Desk was hardly up front and act like she didn't want to be there. I wouldn't recommend this hotel to anyone
Comment from Hotel Management
10 Jun 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for taking the time to write a review of our hotel and appreciating our rooms. However, we are sorry for the unattentive behavior our front desk team showed. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you will give us that chance.Sincerely,Hotel Management
by A verified traveler
Posted 7 Jun 2024
No housekepping. You have to buy your towels for new ones. They dont take cash.
Comment from Hotel Management
8 Jun 2024 by Hotel Management, Hotel Management
Dear Steven, Thank you for being our guest. We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 2 Jun 2024
There was no one to check me in when I arrived and I was forced to find another hotel to stay at.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Francisco, We are sincerely sorry to hear you arrived to an unattended front desk and were unable to check in. This situation is absolutely unacceptable and does not reflect the standards we set for ourselves. We'll be thoroughly investigating this incident to ensure it doesn't happen again. We understand the inconvenience and frustration this caused you, and we would be happy to welcome you back with a complimentary stay on your next trip, subject to availability. Please reach out to us directly at [phone number or email address] so we can personally address this issue and ensure a smooth stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
Quiet
by A verified traveler
Posted 25 May 2024
the worst hotel I have ever stayed in to date. the environment is horrible, I liked the extended stay America chain and trusted it, which is why I stayed, but I can't imagine having this terrible experience. When we arrived to check in there was a couple already complaining about the bad smell, I don't know what I heard, but when we got to the room I almost vomited, without exaggeration it was an unbearable smell, dirty with cockroaches, dirty walls, drug smell from the rooms next door , it's not a family hotel environment, I wanted to run to another hotel but we were tired and I went to study on a course and I couldn't waste time on that because it could harm my grades if I arrived late.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Simone, Thank you for being our guest and showing your trust. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Considering this a rare case, please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
I really enjoyed my stay here! We were here for a Braves game and it was the perfect budget friendly option. The area was very nice, the front desk man was wonderful, and there were a ton of options in the area to keep us busy for our time there. It was about a 15 minute walk to Truist Park, which helped out a lot so we didn’t have to pay for parking. The only downsides was that the room had a scent to it and the bed had a bit of a dip in it on one side, but nothing bad enough for us to complain to the front desk about. I will definitely stay here again next time I’m in Atlanta!
by A verified traveler
Posted 18 May 2024
Very good, affordable and of convenient location.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for your positive feedback about Extended Stay America. We're delighted you found our location convenient and our accommodations affordable. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thanks again, and we hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
There was only one person handling check in, housekeeping, trash removal, maintenance.
I cannot fault him since he had so many duties.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Rex, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 17 Apr 2024
