Ratings based on 1,000 Verified Reviews
2.2 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024
Not good
by A verified traveler
Posted 14 Feb 2024
Very dirty
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Sophia CSR, Hotel Management
Hi Danielle,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.
by A verified traveler
Posted 24 Jan 2024
I didn’t like the fact I had to pay cash only for the security. However, I did like the normal-sized refrigerator accommodation in my room. Don’t see that very often.
Comment from Hotel Management
25 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We're glad to hear that you appreciated the normal-sized refrigerator in your room; we aim to provide convenient amenities for our guests. However, we regret any inconvenience that you may have experienced. We will forward your feedback to our team for further analysis and improvements. Hope to serve you better on your next stay.
by A verified traveler
Posted 21 Jan 2024 on Orbitz
Comment from Hotel Management
22 Jan 2024 by Sophia CSR, Hotel Management
Hi Kimberly,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Sophia CSR, Hotel Management
Hi Jorge,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler from Macon
Posted 18 Jan 2024
The room was filthy and not well kept. Definitely not worth the price.
Comment from Hotel Management
19 Jan 2024 by Sophia CSR, Hotel Management
Hi Robert,We regret the disappointment you experienced with the cleanliness of your room. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Sophia CSR, Hotel Management
Hi Alonzo,Thank you for choosing our establishment and taking the time to rate your experience. If you would like, please share your feedback in detail and let us know what you liked and what could have been better. We value our guests' feedback, both positive and negative, as it helps us to enhance our services.
by A verified traveler
Posted 16 Jan 2024
Cockroaches in the room. Trying to charge a pet fee of $25 per animal each day, not pet friendly. Charge for a lost key. Cigarette burns in the bathroom. Poor attitude by some staff. Coffee area chained off before 10 am. Dead bolt didn't work. The door looked like someone kicked it open.
Comment from Hotel Management
17 Jan 2024 by Sophia CSR, Hotel Management
Hi John,We regret the inconvenience caused during your stay. The charges for pets are mentioned on our website and at the hotel. So we apologize if you missed them during the booking. Besides this, for other concerns, we have passed your note to our team for enhancements. We hope you will choose us again in the future.
by A verified traveler
Posted 16 Jan 2024
Wrong room assigned, stained towels, missing tv remote, sheets not clean, broken furniture, wall damage in bathroom so far
Comment from Hotel Management
16 Jan 2024 by Sophia CSR, Hotel Management
Hi Lawrence,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
