Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The sheets on the bed had stains it was roaches in the bathroom. Broken light switch cover room had a dirty smell. Good thing I brought my own sheets and billow case. I had to make sure I Lysol the whole room down
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Anthony, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Cecilia, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific feedback so we can address your concerns and improve our services for future guests.
by A verified traveler
Posted 8 Apr 2024
Let's just say the photos displayed on Expedia are very outdated. Property was rundown, and as the sign in the parking lot said "park at your own risk".
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Kelly, We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for further review. Your safety and satisfaction are our top priorities, and we are constantly working to improve our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Apr 2024
The property needs an update from the Elevator last serviced Spring of 2022, Room bathroom, Room AC units, TV's, and the quality of provided toiletries. The site was also under construction in many different areas of the property.
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Nick, We appreciate your feedback and apologize for any inconvenience. Guest satisfaction is important to us, and we will share your comments with the relevant teams for their review. Please feel free to reach out to management directly for further assistance with your concerns.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Brenda, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any details so we can address your concerns. We strive to provide excellent service to all our guests.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Biniam,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon!
by A verified traveler
Posted 16 Mar 2024
the property need to be upgraded the elevator were not working while only one was working.. the carpet smell in the hallway like it was wet and dried but not cleaned.. soon you got off the elevator the smell hit you.. the staff was ok no one really went the extra mile.. and average stay for what it was . however it was quiet. you can tell from pulling up it is a out dated hotel even n=more so when the hotell in front of it has had a face lift ..
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Rashun, Thank you for taking the time to share your feedback with us. We appreciate your insights and will share them with our team for improvement. If you have any further concerns, please contact our management directly. We hope to have another opportunity to host you in the future.
by A verified traveler
Posted 15 Mar 2024
Poor breakfast, room. AC smell
Comment from Hotel Management
17 Mar 2024 by Manager, Hotel Management
Hello Hubert,We appreciate you sharing your feedback with us. Your comments will be passed on to the relevant teams for review. If you have any further concerns, please reach out to us directly so we can assist you accordingly.
by A verified traveler
Posted 13 Mar 2024
Facilities in poor condition, elevator not working properly, cleanliness in room very poor, very bad in general.
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello ALVARO, We appreciate your feedback and take all comments seriously. For any further assistance or feedback, please do not hesitate to reach out to our management team.
