Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Property was easy to access and staff was friendly. Rooms were clean and comfortable.
by A verified traveler
Posted 7 Jun 2024
The staff was very helpful however this location needs to be updated.
Comment from Hotel Management
7 Jun 2024 by Alyssa B, Hotel Management
Thank you staying with us and sharing your experience. We truly appreciate it.
by A verified traveler
Posted 4 Jun 2024
Nice hotel. Good restaurant. Pool out of service. :-(
Comment from Hotel Management
5 Jun 2024 by Bethany W., Hotel Management
Hello Ms. Leslie,Thank you for staying with us. Although our pool was not available, we are happy to know you had a great stay with us. Please take care and we hope to see you again!
by A verified traveler
Posted 3 Jun 2024
This property was dirty and falling apart. Our bathroom door wouldn't shut. No microwave or mini refrigerator in the room. Room was hot then cold. Carpet was nasty. Stairways had trash.
Comment from Hotel Management
4 Jun 2024 by Alyssa B, Front Office Manager, Hotel Management
Thank you for your feedback. We apologize for the issues you experienced during your stay. We're addressing the cleanliness and maintenance concerns you mentioned, and we're reviewing our room amenities and temperature control to prevent future issues. Your comments are valuable to us, and we hope to provide a better experience on your next visit.
by A verified traveler
Posted 2 Jun 2024
The property was great. Expedia was a dismal failure in Atlanta and our next stop in Charleston. The properties didn’t have our reservations. Expedia tried to charge me $256 for a reservation the property didn’t have. 40 minute check in in Atlanta due to Expedia’s mistakes. Never again.
Comment from Hotel Management
4 Jun 2024 by Alyssa B, Front Office Manager, Hotel Management
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at our property, but we deeply regret the issues you encountered with your reservations through Expedia.We understand how frustrating it must have been to deal with these complications, especially after a long journey. We sincerely apologize for the inconvenience this caused.While we strive to provide a seamless experience for our guests, we recognize that third-party booking platforms can sometimes lead to complications beyond our control. However, we are committed to assisting our guests in resolving any issues that arise. To prevent such occurrences in the future, we recommend booking directly with us, ensuring a smoother and more reliable experience.Please know that your feedback is invaluable, and we will be addressing this with our team and our partners at Expedia to improve our processes.We hope you give us a chance to host you again in the future.
by A verified traveler
Posted 1 Jun 2024
Great experience
Comment from Hotel Management
1 Jun 2024 by Alyssa B, Hotel Management
Thank you so much for staying with us.
by A verified traveler
Posted 29 May 2024
Property was clean and a nice walk to truist
Comment from Hotel Management
30 May 2024 by Alyssa B, Hotel Management
Thank you for staying with us and for sharing your positive feedback! We are thrilled to hear that you enjoyed your stay with us.
by A verified traveler
Posted 27 May 2024
Great experience. Staff was very friendly.
Comment from Hotel Management
28 May 2024 by Alyssa B, Hotel Management
Thank you so much for staying with us! We hope to see you again in the future!
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
There were No microwave in the room. The $24 parking is to much
Comment from Hotel Management
28 May 2024 by Alyssa B, Hotel Management
Thank you so much for staying with us and sharing your experience! We hope to see you again in the future!
