Ratings based on 62 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024 on Hotels
When we booked the accommodation it was showing that it’s for up to 6 people but we got charged $40 as we were 4 adults and 1 child. In addition, we paid $20 for the internet but it still did not work. Very poor internet. So, in total we got charged $60 which should’ve not been charged.
by A verified traveler
Posted 8 Oct 2023 on Lastminute
Not available last minute and could not find the property or call at the last minute early in the morning after booking on day of stay after a huge work commitment driving grain cairns to Mareeba to Atherton to
Turn around and drive all the way back to
Cairns after 0200. Was a shame as was looking forward to staying there it seemed a lovely place to stay at the lady minute. Maybe next time
by A verified traveler
Posted 24 Sep 2023
The name is misleading, didn't see any rainforest, just a bit of bushland on the drive up the dirt road to the retreat. While clean, the room is sterile and date, with minimal appointments. The bathroom is much too small for 2 adults let alone for a room that is fitted out to accommodate 5 people. No staff on site while we were there. No air con control so we were not able to make the room comfortable. We would have been more comfortable in a cabin in a caravan park and it would have cost us 1/3 the price.
Comment from Hotel Management
24 Sep 2023 by Staff, Hotel Management
Wow, mabi rainforest type 5b right at your doorstep in an extinct volcano with lots of native fauna, only a 1 minute walk from your door, including hallorans Hill extraordinary look out, maybe leaving the room may have been a good option.
by A verified traveler
Posted 26 Aug 2023 on Wotif
Spotlessly clean and spacious with a useful kitchen
by A verified traveler
Posted 24 Jul 2023 on Wotif
It was a convenient place to stay.
by A verified traveler
Posted 18 Jul 2023 on Hotels
by A verified traveler
Posted 14 Jul 2023 on Wotif
Upon arrived, there was no staff to greet guests. Only a box with security codes. Pool covered over, looked abandoned and scarce. Not like the pictures online. “Unit” 3 was clearly a conference room. Table against the wall no chairs. Positive if we wanted to run a classroom we had a projector and a white board along with tables under the TV to educate them. Also included sauna bedrooms so if the temperature rose dramatically we would have to luxury of sweating our butts off due to no air conditioning.
If you want a stay that’s run like a seminar then this is for you!
Can’t complain about the service as there was none.
Comment from Hotel Management
14 Jul 2023 by Paula, Hotel Management
Thank you for your review. We are clearly advertised as a non hosted BnB and supply 24 hour key boxes for the convenience of our guests to be able check in when ever suits their travelling needs. Apartment 3 was a conference room and therefore boasts an open and spacious kitchen, dining and lounge area which is well capable of accommodating the 6 people it can sleep. There are chairs provided at the outside table which can be used wherever guests would like to use them. The apartment is also equipped with 2 large air conditioning units which would easily cool the entire apartment although, it is the middle of winter and temperatures are only ranging between 5C and 26C during this month. It is disappointing to hear you did not enjoy your stay.Team - The Summit Rainforest Retreat
by A verified traveler
Posted 28 Jun 2023 on Hotels
by A verified traveler
Posted 4 Jan 2023 on Wotif
This is a great location. The only thing that could be more apparent when you book is that you are getting a room within a house. So there is a lot of shared spaces that you need to be aware of. If you are taking the whole place it has great view and grounds
by A verified traveler
Posted 4 Jan 2023
Clean property
Plenty of room in the units
