Ratings based on 796 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Chris, Vicky and younger Chris at New Hotel were so accommodating! They helped make our stay perfect with suggestions on where to explore, getting around the island and where to dine. We loved our stay and hopefully will be back again sometime:) Highly recommend!
Comment from Hotel Management
15 May 2024 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear ellen,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your experience. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling. We are really excited to read that our strategic location added value to your Athenian explorations and that we share the same enthusiasm about the hotel's unique design. Your kind words serve as a great motivation for all of us, and we are genuinely grateful for your positive comments. We will share your amazing kind words with the rest of our team especially Chris X2 and Vicky, and we will be happy to accommodate you again in the near future!! Happy Travels
by A verified traveler
Posted 26 Mar 2024
couldn't work out how to operate air conditioning.
Comment from Hotel Management
27 Mar 2024 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Mr. Stephen,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your TOP score review. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling. We are really excited to read that our strategic location added value to your Athenian explorations. Kindly note all of our rooms feature an Independent VRV air-condition system thus allowing each one of our valuable guests to adjust the temperature accordingly.Should we have known you required assistance our team would be happy to help at the time of your convenience. On behalf of our entire team we thank you and we do hope to have the opportunity to welcome you back to NEW Hotel to showcase our true levels of hospitality. Happy Travels
by A verified traveler
Posted 5 Mar 2024
Well located. Great design. Friendly staff. Great weekend stay.
Comment from Hotel Management
6 Mar 2024 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Roderick ,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your wonderful feedback and your TOP score review. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling. We are really excited to read that our strategic location added value to your Athenian explorations and that we share the same enthusiasm about the hotel's unique design. Your kind words serve as a great motivation for all of us, and we are genuinely grateful for your positive comments. We will share your amazing kind words with the rest of our team and we will be happy to accommodate you again in the near future!! Happy Travels Natasa Papaefstathiou Assistant Hotel Manager
by A verified traveler
Posted 2 Nov 2023
Prompt and courteous service
Comment from Hotel Management
6 Nov 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Vijay ,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your high score review. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling. We will share your amazing review with the rest of our team, and we will be happy to welcome you again in the near future!! Happy Travels
by A verified traveler
Posted 16 Oct 2023
Nice location and wonderful breakfast!
Comment from Hotel Management
17 Oct 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Janine, Thank you so much for showing your preference towards New Hotel as well as for taking the time to share your kind and appreciative top score review. We are glad that you enjoyed our hospitality, design, strategic location as well as our homemade breakfast experience. We will happily share your appreciative review with our team members and will be more than happy to accommodate you again on your next visit to Athens. Happy Travels
by A verified traveler
Posted 13 Oct 2023 on Hotels
Great location and helpful staff. Could be cleaner.
Comment from Hotel Management
17 Oct 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Michael,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your experience. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling. We are truly excited that our strategic location added value to your Athenian explorations. New Hotel applies very strict protocols concerning the sterilization and cleanliness standards, especially in all our guests rooms, bathrooms and all common areas. Our Housekeeping Manager always checks each room before every arrival to confirm cleanliness status of all rooms, we regret to read that it was not up to your expectations.Your comments are valuable to us and on behalf of our entire team we thank you and it will be our pleasure to welcome you back on your next visit in Athens.Happy Travels
by A verified traveler
Conveniently located
Posted 11 Oct 2023 on HotelsNice hotel with Art Lounge restaurant that gives panoramic views of city. Centrally located so most things are within 15-20 mins walking distance.
Comment from Hotel Management
17 Oct 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Guest,Thank you so much for taking the time to share with us your appreciative and detailed review.! We are very happy to read that you enjoyed our hospitality, strategic location , and our rooftop restaurant New Art Lounge. We believe in personalized service for each and every one of our valuable guests and we are glad that we could pass on this warm “New” feeling. We are truly excited that our strategic location added value to your Athenian explorations. We will share your kind words with the rest of our team and we will be happy to accommodate you again in the near future! Happy Travels
by A verified traveler
Posted 15 Sep 2023
Excellent service!
Comment from Hotel Management
18 Sep 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Gina,Thank you so much for taking the time to share with us your high score appreciative review. It is comments like yours that motivate us to offer our outmost. We believe in personalized service for each and every one of our valuable guests and we are glad that we could pass on this warm “New” feeling. We will share your amazing kind words with the rest of our team, and we will be happy to accommodate you again in the near future!! Happy Travels
by A verified traveler
Posted 10 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Lien,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your top score review. Our aim is to offer our guests a “home away from home personalized experience “and we are glad that we passed on this warm “New” feeling.We will share your amazing review with the rest of our team, and we will be happy to welcome you again in the near future!!Happy Travels
by A verified traveler
Posted 10 Sep 2023
Great location, good rooms and friendly service. A major plus was that they are pet friendly and we were traveling with our dog. Unfortunately, despite offering a dog bed that was never delivered which is why I gave it 4 stars.
Comment from Hotel Management
18 Sep 2023 by Natasa Papaefstathiou Assistant Hotel Manager, Hotel Management
Dear Noela,Thank you so much for choosing New Hotel during your stay in Athens as well as taking the time to share your experience. We are truly excited that our strategic location added value to your Athenian explorations. We are very pet friendly and we respect all of our guests traveling with their pets. Kindly consider this as a misunderstanding since we do provide dog beds, pots and toys, so as to best please our wonderful guest. Our teams’ only purpose is to offer superior hospitality, high quality service and to best accommodate our guests at all time and we are very grateful to read that this was appreciated. On behalf of our entire team we thank you and we do hope to have the opportunity to welcome you back to NEW Hotel in the near future.Happy Travels
