Ratings based on 80 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
The nice things about the property are that it is truly beautiful. it’s a great place to be. Very walkable. Nearby Pharmacy, nearby Coffee shops, nearby grocery. Once we told them the problems with the property, they did respond quickly. However the downsides were that we did not get the entry code or the apartment number as they promised. Sent an email several times. While they sent the check-in information, it didn’t include that. So we were sitting in the Athens airport having flown for two days. Totally exhausted. And I am in tears because we can’t go to our Room because we can’t get in. Somebody at the airport felt sorry for us and called the office to get this info. Second issue is that we did not get good showers. While they are beautiful, they only gave us very cold or very hot water. One of our party got a warm shower one time but sh had to turn the water pressure down to almost nothing in order to have it be warm which made it very difficult to rinse herself off. So we ended up having cold showers or having to sponge bathe in the sink. I feel like we should be getting some kind of refund because of this, but they felt like they put their best effort to fix it and so they said no refund.
Comment from Hotel Management
10 Jun 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Cheryl,Thank you for taking the time to share your feedback following your stay at Lux And Easy Athens Downtown Apartments. We are delighted to know you enjoyed the aesthetics and location of the property; we regret to know of the inconveniences you faced though. Kindly note that the access codes are generated and sent automatically, at 11:00 a.m. on the check-in day. In the unfortunate case that some guests have not received their access codes, we are 24/7 at our guests’ disposal to guide them accordingly, provide them with their access codes and any kind of assistance. Finally, as per the showers, and following our check and maintenance assistance, we trust we did our best and repaired the issue the soonest possible, as soon as we got notified on the case. Unfortunately, sometimes, we cannot predict sudden malfunctioning, therefore, we trust we do our best to make up for any issue that may arise. We regret to know that your stay did not meet your expectations, we hope though to have the opportunity to host you again in the future and ensure you a spotless stay this time. Kindest regards,Lux And Easy Team
by A verified traveler
Posted 8 Jun 2024
Overall good value for the money but located in a so so area. Streets are dirty and the houses around are poorly maintained and abandoned. The building of the hotel is in a good condition. Some things in the unit were missing, such as the curtains in one room and a glass door in the sower
Comment from Hotel Management
9 Jun 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Sergey, Thank you for taking the time to share your feedback of your stay at Lux And Easy Athens Downtown Apartments!We are delighted to know you had a pleasant stay, we regret to know though that the neighborhood was not to your liking. We appreciate your comments and we hope to have the chance to host you again in the future!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 5 Jun 2024
I stayed here just for a night to catch an early bus at Liosion street. It was a great location and a good price for others who are looking to do the same. The space was gorgeous and very accessible for public transportation for those looking for a longer stay.
Comment from Hotel Management
7 Jun 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Olivia, We wish to thank you for your honest feedback following your stay at Lux And Easy Athens Downtown Apartments and we are more than happy to know that your experience met your expectations!We look forward to the pleasure of hosting you again!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 19 May 2024
This property was in a very bad area. It almost felt unsafe. The apartment itself was ok, but there were no washcloths, the freezer was frozen shut, the shower drains didn’t work and the property website said there was laundry but there wasn’t any. WiFi was spotty as well. Would not stay here ever again.
Comment from Hotel Management
19 May 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Lesya,Thank you for your feedback following your stay at Lux And Easy Athens Downtown Apartments. We regret to know that your stay did not meet your expectations, therefore rest assured we will use your comments as a source for further improvements. We hope to have the opportunity to host you again in the future and ensure you a faultless stay. Kindest regards,Lux And Easy Team
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Kiran, We are more than happy to know you had a faultless stay at Lux And Easy Athens Downtown Apartments and we truly hope to have the opportunity to host you again!Kindest regards, Lux And Easy Team
by A verified traveler
Posted 12 May 2024
Very well maintained property. Great location, plenty of shops and transport options nearby.
Comment from Hotel Management
13 May 2024 by Lux And Easy Team, Hotel Management
Dear Mr. George, Thank you for your review following your stay at Lux And Easy Athens Downtown Apartments!We are glad to know your stay met your expectations and we wish to have the pleasure of hosting you again!Kindest regards, Lux And Easy Team
by A verified traveler
Posted 18 Apr 2024
The apartment, the property and the amenities were great. The only drawback was the noises coming from the streets, e.g. nighttime screaming and loud cars/motorcycles. The location was great, with easy acceess to metro, shopping and restaurants. The neighborhood might not be the prettiest, but that was not a problem for us. The provided secure parking, fir an additional cost, was great.
Comment from Hotel Management
19 Apr 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Par,We are delighted to know you had a pleasant stay at Lux And Easy Athens Downtown Apartments, we regret to hear though of any inconvenience occurred. We wish to have the pleasure of hosting you again in the future!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 14 Apr 2024
Nice place, need to travel on metro to get into to town. Not too far.
Comment from Hotel Management
16 Apr 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Gee,Thank you for your review following your stay at Lux And Easy Athens Downtown Apartments!We are glad to know your stay met your expectations and we wish to have the pleasure of hosting you again in the future!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 11 Apr 2024
Area is pretty bad, not a great place to go out in the evening or at night. The apartment is pretty basic and it wasn’t clean. Not my first choice as a family.
Comment from Hotel Management
16 Apr 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Yoav,Thank you for rating your stay at Lux And Easy Athens Downtown Apartments!We truly regret to know you did not find adequate the cleaning levels, although we pride ourselves on our high cleaning standards and we hope to have the chance to host you in the future at another aparthotel of our company, the area of which will match more your criteria!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 30 Mar 2024
The apartment was amazing, but the environment is extremely loud at all hours
Comment from Hotel Management
30 Mar 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Carlynn,Thank you for taking the time to share your review following your stay at Lux And Easy Athens Downtown Apartments. We are glad to know you had a pleasant stay as an overall, although we regret to know you faced issues as per the noise. Please note we are 24/7 at your disposal in order to maintain the quiet coexistence of our valued guests. We hope to have the opportunity to welcome you again in the future and ensure you a faultless stay!Kindest regards,Lux And Easy Team
