Ratings based on 58 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
Great place - staff are the best!
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... Anne Marie Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Anne Marie
by A verified traveler
Posted 19 Dec 2023
The hotel was mediocre. We had requested non-smoking rooms but got smoking room. It smelled heavily of cigarette smoke. The view was good. The breakfast was decent
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... SakthivelNarayanan Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... MasayoThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler
Posted 28 Oct 2023
It was a good hotel
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 21 Oct 2023
The lavatory was in a very tight place couldn't use it. Morover I ordered a taxi for the airport was told I could order a local off the street 300 egyptian pounds or a limousine for $30. When the car atrived it was a dilapidated state but due to time constraints I couldn't argue so took the taxi rip off.
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
by A verified traveler from Cabo Rojo
Posted 18 Sep 2023
Citymax Aswan seems like a hotel that used to be glorious and no longer is but it is still good enough to give it a good review. The check in process was very easy. Our room was very clean and spacious with big bathroom, a living room and a very comfortable king bed…we even had Nile River view. The restaurant could have a menu with broader international options but you can survive with what they offer! Breakfast are “buffet style”. The location is centric, close to restaurants and even a small shopping mall. All in all, it was a good experience to stay in this hotel.
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 8 May 2023
V good
Comment from Hotel Management
7 Jun 2023 by Guestrelation , Hotel Management
Dear...... Mr/NabeilThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 29 Nov 2022
The location was convenient and there were wonderful views of the river in all directions.
We stayed in a junior suite which had a balcony and a large bathroom. The beds were relatively comfortable, and we were able to have our laundry done in only one day.
The restaurant was under construction and the pool area was okay but not what we had expected.
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler
Posted 19 Oct 2022 on Hotels
Comment from Hotel Management
27 Oct 2022 by Guestrelation Martina marzouk , Hotel Management
Dear...... Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler from Powder Springs
Posted 5 Jun 2022
Hotel is run down. Carpet floors dirty. Air conditioner didn’t work and the rooms were hot.
Comment from Hotel Management
18 Jun 2022 by Guestrelation Martina MarzouK, Hotel Management
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
