Ratings based on 49 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Canyon Lake
Posted 20 Feb 2024
While a little tricky to get to, especially at night, this property is absolutely gorgeous. The staff is superb in every way. The breakfast was delicious. This hotel is a gem - I only wish we could have stayed longer!
Comment from Hotel Management
24 Feb 2024 by Ashraf Samir General Manager, Hotel Management
Dear, Good day from BenBen by Dhara hotels. We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel. On behalf of the entire team, we would like to thank you for your kind, encouraging words. Glad that the facilities, and the food met your expectations. We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best. Thank You & Best Regards,
by A verified traveler
Posted 20 Feb 2024
The staff and the views save this place. The restaurant staff, the housekeeping, and the boat guys are very nice and helpful, always greet you with a friendly smile. The hotel needs repairs though. The jacuzzi malfunctions, and the SHOWER needs big improvement. Stayed at room 403, and the shower cannot give proper temperature water; either too hot that can hurt you, or too cold, which made the showet experience uncomfortable. Mosquito nets needs better renovation and please put mosquito nets or repellants in rooms, as mosquitos are not something the hotel can control, but can simply help the customer experience be better by working on these points. Again, the hotel staff is the best, the restaurant staff, the boat guys, expecially Ahmad, are top notch! Manager is also kind and helpful.
Comment from Hotel Management
24 Feb 2024 by Ashraf Samir General Manager, Hotel Management
Dear Kshitiz,We would like to thank you very much for the valuable time you have dedicated to write your comments on your stay lately in our hotel.Many thanks for your compliments and for your constructive criticism, through which we are able to maintain and further improve the quality of our service levels.We are looking forward to welcoming you once again at our hotel in the nearest future.Thank You & Best Regards,
by A verified traveler
Posted 29 Jan 2024
Beautifully situated and designed hotel. Unlike many alternatives, it is in a distance from Aswan city, creating a very peaceful environment. Also, it is close to the Philae temple complex. If arranged with the hotel, the boat ride there and back is expensive (currently 30 dollars), but is simpler and more flexible than from the main dock (e.g. for checking out the original location of the temples, birdwatching).
The only negative we fould was the water temperature of the jacuzzi - probably not an issue in summer, but felt a bit chilly in January.
Finally, two suggestions for management:
- Play local music in the restaurant, while jazz was better, pop songs are really not a good fit for the property.
- Sell the beautiful traditional pottery used in the restaurant as a side business. We tried to purchase coffee cups and a pitcher, but unfortunately it was not possible.
Comment from Hotel Management
16 Feb 2024 by Ashraf Samir General Manager, Hotel Management
Dear Ferenc,Good day from BenBen by Dhara hotels.We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel.We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.Thank You & Best Regards,
by A verified traveler
Posted 24 Nov 2023
Unique and dramatic hotel on island of granite boulders overlooking the Philae Temple. Lovely warm rooms. Great food and spectacular views from the terrace. Downside is that everywhere is a steep climb or series of stairs. Not for the mobility impaired or elderly. If you’re young and active, a perfect spot.
Comment from Hotel Management
28 Nov 2023 by Ashraf Samir General Manager, Hotel Management
Dear Gerg,Good day from BenBen by Dhara hotels.We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel.We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.Thank You & Best Regards,
by A verified traveler
Posted 23 Nov 2023
Breathtaking oasis with stunning views
Comment from Hotel Management
28 Nov 2023 by Ashraf Samir General Manager, Hotel Management
Dear Mr. Ahmed,Good day from BenBen by Dhara hotels.We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel.We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.Thank You & Best Regards,
by A verified traveler
Posted 18 Oct 2023
Comment from Hotel Management
28 Nov 2023 by Ashraf Samir General Manager, Hotel Management
Dear Mr. Medhat,We would like to thank you very much for the valuable time you have dedicated to write your comments on your stay lately in our hotel.Many thanks for your compliments and for your constructive criticism, through which we are able to maintain and further improve the quality of our service levels.We are looking forward to welcoming you once again at our hotel in the nearest future.Thank You & Best Regards,
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
28 Nov 2023 by Ashraf Samir General Manager, Hotel Management
Dear Amy,Good day from BenBen by Dhara hotels.We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel.We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.Thank You & Best Regards,
by A verified traveler
I understand why people like it, but.
Posted 27 Sep 2023 on HotelsMy husband and I stayed at BenBen for 1 night. We were originally supposed to stay for 2 nights but decided it wasn't for us and ended up moving to a different hotel. I don't think it's a bad hotel, the aesthetic is nice, it's very niche, but it just wasn't a good fit for us. I am leaving this review only because when we booked this hotel we only saw 10/10 reviews and didn't feel that this was our experience. Some things to consider- you are on an island. It takes at least 15 minutes to get to to the hotel or onto the mainland by boat. This was challenging with early sightseeing tours but obviously no fault of the hotel, we just wish we realized the gravity of how isolated the hotel felt to us. This may be a major perk for some, just not for us, and that's OK. It's also a dry hotel, they advertise this and make sure you know before you go. Again, no fault of the hotel but we didn't realize how much we like the option of a pool and bar to enjoy during vacation. Overall the service was alright. Not bad, but not as friendly as other places we stayed in Egypt. We did think the food was some of the best we had while in Egypt.
Us deciding to switch to a different hotel wasn't the fault of BenBen, but the things I mentioned are simply priorities of ours that I wish we would have realized before booking. I can understand why people like this hotel, it just wasn't a good fit for us.
Comment from Hotel Management
29 Sep 2023 by Guest Relation Manager, Hotel Management
Dear John,Thank you very much for taking the time to share your feedback, we are sorry to hear that you did not enjoy your stay and thus your rating is understandable, however we have delivered on every thing we promised and advertised, staying at benben is only meant for those who cherish calmness and serenity, and look for a quite and quality time after hectic tours. We only wish that you could have shared your feedback while staying with us and we would have taken action to liven things up for.once again thank you
by A verified traveler
Posted 20 Sep 2023
This is an amazing location - the hotel is built on a series of levels high on a rock outcrop that overlooks the ancient Egyptian Philae Temple with stunning 360° views. The rooms are each individually designed, all have pools or spas, and the staff are wonderful. You can only reach the hotel by boat so it’s not the place for busy executives (although WiFi is very good.) there’s the BenBen meditation rock and lots to think about.
Comment from Hotel Management
20 Sep 2023 by Guest relations manager , Hotel Management
Dear Richard, thank you very much for your positive rating and wonderful review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you again.
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Ashraf Samir General Manager, Hotel Management
Dear NOEL,Good day from BenBen by Dhara hotels.We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at BenBen Hotel.We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.Thank You & Best Regards,Ashraf SamirGeneral Manager
