Ratings based on 1,389 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Immaculate place… but charging your customer 10$ a day for parking is crazy
Comment from Hotel Management
2 Jun 2024 by Front Office Manager , Hotel Management
Dear Corey,Thank you so very much for your positve feedback. We greatly appreciate your business.
by A verified traveler
Posted 31 May 2024
Keys to doors was not working, going back and forth 3 times a day. Then 3 days being on 9 floor and car parking gates was a head ache. Working 12 hr shifts was tirung then hotel keys issues.
Comment from Hotel Management
2 Jun 2024 by Front Office Manager , Hotel Management
Dear Barbara,Thank you for taking the time to tell us about your experience at Holiday Inn Houston S- NRG AREA- MED CTR.Please know that your feedback is extremely valuable to us. We us feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Front Office Manager , Hotel Management
Dear Albert,Thank you so very much for your positive feedback. We greatly appreciate your business.
by A verified traveler from Monticello
Posted 30 May 2024
Desk personnel accommodating.
Comment from Hotel Management
30 May 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your wonderful feedback with us. It brings us a lot of pride and delight to know you enjoyed your stay.
by A verified traveler
Posted 28 May 2024
We saw a cockroach in our room..! Room was not clean the next day even though we told the housekeeper and the front desk about it
Comment from Hotel Management
2 Jun 2024 by Front Office Manager , Hotel Management
Dear HAJARA,Thank you for taking the time to tell us about your experience at Holiday Inn Houston S- NRG AREA- MED CTR.Please know that your feedback is extremely valuable to us. We us feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 28 May 2024
I didn’t like how the gym was over my room and I could hear people throwing down the dumbbell every 30 second.
Comment from Hotel Management
2 Jun 2024 by Front Office Manager , Hotel Management
Dear Deja-RaiThank you for taking the time to tell us about your experience at Holiday Inn Houston S- NRG AREA- MED CTR.Please know that your feedback is extremely valuable to us. We us feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Edgard
Posted 26 May 2024
The rooms are really nice.
Comment from Hotel Management
2 Jun 2024 by Front Desk supervisor, Hotel Management
Thank you so much for your positive feedback. We really appreciate your business and hope to see you again!
by A verified traveler
Posted 22 May 2024
Kind and helpful
Comment from Hotel Management
30 May 2024 by Front Office, Hotel Management
Thanks for the feedback, we look forward to your next stay with us.
by A verified traveler
Posted 22 May 2024
Everyone was very kind and helpful
Comment from Hotel Management
30 May 2024 by Front Office Supervisor , Hotel Management
Thanks for choosing Holiday Inn at NRG, we value your positive feedback.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
30 May 2024 by Front Desk, Hotel Management
Thanks for the feedback. If you may have had any issues during your stay, please reach out to us we would love to assist you in any way we can.
