Ratings based on 111 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2023
Lindo lugar y todo muy accesible y cercano a lugares turisticos
Comment from Hotel Management
26 Mar 2023 by Paolo, Hotel Management
Grazie per la sua recensione, speriamo di rivederla presto!
by A verified traveler
Posted 21 Nov 2022 on Hotels
by A verified traveler
Bad smell...
Posted 10 Jul 2022 on HotelsThe bathroom smelled like sewage and the smell spread across the room (no. 7). The beds mattresses sunk. The price (USD 85) was too high for this hotel.
by A verified traveler from CHESTER
Posted 22 Jun 2022
Truely enjoyed the hotel, the staff and the location. Excellent place to stay to see everything in town.
Comment from Hotel Management
11 Jul 2022 by paolo, Hotel Management
Dear guest,
thank you for your feedback, hoping to see you in future, regards
by A verified traveler from Sacile, Italy
Posted 28 Aug 2020
Hotel is very nice, great location near the Basilica of Saint Francis, and the staff is very friendly!
by A verified traveler
Hotels.com cheats you out of our money
Posted 13 Jul 2020 on HotelsHotels.com is deceitful in trying to resolve the fact that as an American citizen I am not allowed entry into Italy. They claim to call the hotel, but are never able to do that. I tell them to email and apparently no one responds to them. Never do business with Hotels.com
by A verified traveler
Posted 18 Sep 2019
by A verified traveler
Posted 8 Aug 2019
by A verified traveler from United States
Posted 8 Aug 2019
First off no one was there to meet me for check in. I never received an email with check in instructions I had to call inn keeper. Then my family was placed in a a 2 room unit and one room had no air con or fan. The worst was the sewer gas was coming up from the shower drain making entire unit smell like a sewer. Owner said it wasn’t their fault it was the age of the building . Since owner was off site we could not ask for a refund or change of rooms. In USA this is a code violation and it would have been shut down. Very unhappy with response from owner and would warn all travelers to stay away from hazardous building. The situation could have been resolved with a call to a plumber. This owner has no concerns for their paying guests.
by A verified traveler
Posted 8 Jul 2019
too hot no air conditioning and room too small and bathroom
Comment from Hotel Management
27 Jul 2019 by Paolo, Hotel Management
Dear customer, at the time of booking, you chose the triple basic which does not include air conditioning. All the other Classic rooms, which cost more than his, have air conditioning. His was a price choice, but next time make sure of the services offered. Regarding the size of the room and the bathroom, you should consider that the Hotel is located 30 meters from the Basilica of San Francesco, in a building dating back to 1200 AD and clearly cannot dispose of the spaces present in the hotels of the airports, born to be Hotel. The next time you make a reservation, I advise you to evaluate your preferences and act accordingly. Having the Hotel just a few meters from the Basilica and spending a low price does not reconcile with large spaces and 5-star services. We wish you a pleasant stay in Italy.
