Ratings based on 19 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gaithersburg
Posted 3 May 2022
This property was unique in its lack of internet connection (it is the year 2022 and there are thousands of properties with connectivity around it!) and in its inability to work with a customer to make sure the customer leaves happy. I booked 4 nights through Expedia. As soon as we checked in, i found out that there is internet only in the public lobby. Ok (maybe) for the weekend but not in midweek, when i have to spend hours on work zoom calls. We had to move to another place after the first 2 nights. The hotel refused to refund the other 2 nights directly to me or through Expedia (Expedia contacted them to check). Umbria is a wonderful place with so many excellent hotels and B&Bs. There's no reason to book this one.
Comment from Hotel Management
3 May 2022 by Il direttore della Reception, Hotel Management
Ci dispiace molto dell’accaduto ma nelle note di Expedia è specificato che il WIFI è solo negli spazi comuni.
Purtroppo la zona non è coperta e ci dobbiamo affidare ad una Società privata per il momento.
Per quanto riguarda il rimborso non credo sia giusto effettuarlo anche perché ha usufruito di una tariffa agevolata proprio per il tipo di pagamento oltre al fatto che noi abbiamo messo a disposizione esattamente quello stabilito.
Nonostante ciò Le abbiamo concesso un buono dell’importo da Lei richiesto da spendere per un ulteriore soggiorno presso di noi.
Accettiamo comunque le Sue critiche come accettiamo molti altri clienti che apprezzano la nostra attenzione e impegno.
by A verified traveler from Geneva, Switzerland
Posted 3 Aug 2020
We arrived a bit late for the check-in. The attendant seemed irritated, handed us the room keys, pointed us in the direction of the rooms, and left. When we got to the rooms, we found two scorpions in one of them. The kids panicked, ran outside and said they were not going to sleep there as they were afraid. We then had to scramble and were fortunate to find new accommodation which we booked. The next day we went back to Carpediem and showed photos of the scorpions. They were apologetic, offered to change the room but given the trauma experienced by the kids the night before, we politely declined. When we requested a refund, we were told that they would not grant any so we ended up losing two nights accommodation for the two rooms we had booked. Will never book there again and wish to advise everyone to beware!!
Comment from Hotel Management
10 Aug 2020 by Responsabile Reception, Hotel Management
Siamo ovviamente spiacenti per l’accaduto ma crediamo che essendo la nostra struttura in aperta campagna episodi del genere possono capitare.
Abbiamo fatto la sanificazione come da protocollo e la disinfestazione qualche giorno prima.
Crediamo che in questo caso sia giusto non concedere alcun rimborso in quanto il cambio di appartamento sarebbe stata la soluzione più logica e ragionevole ma non ci avete dato modo di effettuarlo.
Lavoriamo ogni giorno per dare il meglio e sicuramente a volte non basta ma in questo caso non abbiamo nulla da rimproverarci.
by A verified traveler
Posted 28 Aug 2019 on CheapTickets
Comment from Hotel Management
14 Oct 2019 by Staff Reception, Hotel Management
Kind guest,
many thanks for your report about your Stay.
Kind Regards
Recommended
for Everyoneby A verified traveler
Posted 30 May 2018
Stunning views and a very reasonable lovely breakfast
Comment from Hotel Management
9 Jun 2018 by Carpediem Assisi-Reception Manager, Hotel Management
Dear Guest,
thank you for sharing your positive feedback and for this beautiful photo.
We look forward to seeing you on your next trip to Assisi!
Recommended
for Everyoneby A verified traveler
Pictures don't do this property justice!
Posted 3 Apr 2018This is a delightful place to stay. We booked when everything else was full in Assisi for Easter and did not expect much. We were pleasantly surprised.
Comment from Hotel Management
12 Apr 2018 by Reception Manager- Carpediem Assisi , Hotel Management
Dear Guest,
thank you for sharing your positive feedback regarding your stay. We are glad that you were pleasantly surprised.
Thank you for staying at Carpediem Assisi Living CLub and we hope that you will consider us for you next trip.
Sincerely
Recommended
for Everyoneby A verified traveler from Sydney Australia
Such a beautiful place to stay. Highly Recommend
Posted 28 Aug 2017
Pros: Staff make you feel like you are at home.
Surroundings, views and locations are awesome, bit out of the way but staff are very helpful with transport.
Cons: Wifi connection terrible unless you are in reception or games room
Location: Love the local town of Assisi, absolutely one of the must see attractions of Italy.
Staff are so accommodating, pool and views are gorgeous and apartments are spacious.
Comment from Hotel Management
18 Apr 2018 by Reception Manager - Carpediem Assisi , Hotel Management
Dear Guest,
we would like to thank you for your positive review of Carpediem Assisi.
Our team loves making our guests feel at home. We are so proud to read that the staff was helpful and accomodating.
We are glad t hear that you enjoyed your stay with us.
Looking forward to seeing you again very soon.
Best Regards
by A verified traveler
Soggiorno gradevole
Posted 15 Oct 2023 on HotelsStruttura gradevole, peccato il check alle ore 16..
Comment from Hotel Management
21 Oct 2023 by Carpediem Assisi , Hotel Management
Gentile Sig. Giancarlo, grazie per il suo commento. Speriamo di averla di nuovo come nostro ospite. Cordiali Saluti.
by A verified traveler
Posted 3 Jan 2020 on Hotels
Da consigliare
by A verified traveler from Bologna
Posted 3 Nov 2019
Alloggio confortevole, molto comodo per visitare Assisi e dintorni. Comodissimo servizio navetta gratuito verso Assisi.
Consigliato.
Comment from Hotel Management
21 Nov 2019 by Responsabile Reception, Hotel Management
Gentile Fabio,
La ringraziamo per essere stato nostro ospite.
Grazie anche per la sua recensione siamo felici di aver contribuito a rendere piacevole il suo soggiorno.
Sperando di averla di nuovo nostro ospite e di soddisfarla nuovamente.
by A verified traveler
Posted 17 Aug 2019 on Hotels
Vacanza relax
. Personale molto cordiale e disponibile.
Un oasi di tranquillità. Servizio e pulizia sempre curati.
Comment from Hotel Management
21 Aug 2019 by Carpediem Assisi Reception Manager, Hotel Management
Gentile Cliente,
grazie per aver scelto il Carpediem Assisi Living Club per il suo soggiorno.
La ringraziamo per aver recensito la nostra struttura. Siamo lietoi che abbia apprezzato la cordialità del nostro staff, la tranquillità e la pulizia.
Speriamo di averla come nostro ospite di nuovo.
Cordiali Saluti
