Ratings based on 11 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid - not worth the price
Posted 11 Nov 2023 on HotelsVery uncomfortable stay. The biggest issue was that unfortunately the entire room smelt of damp and mould during the whole stay. The rooms need to be ventilated properly. The rooms are also very dated (looks nothing like the photos) and some fixtures are broken to the point of being dangerous. E.g; nail sticking out and frayed electrical cords.
Food is below average, and service minimal. The hotel entrance is very difficult to see, and we were given no directions before check-in. One staff member speaks some English which was ok, however no English guide was provided at all in the room.
We paid 130,000 yen, we expected a lot more for that price. There are many more great onsen in the area, avoid this.
Comment from Hotel Management
7 Dec 2023 by Yuji, Hotel Management
I'm sorry to hear about your unpleasant experience during your stay. Your feedback is important to us, and we sincerely apologize for the issues you encountered. We appreciate you bringing these concerns to our attention.We are currently investigating the damp and mold smell in the room and will address the ventilation problems immediately. Additionally, we will inspect and repair any broken fixtures, ensuring the safety and comfort of our guests.Regarding the outdated appearance of the rooms, we understand the importance of accurate representation, and we will update our online images to reflect the current state of our accommodations. We apologize for any confusion caused by this discrepancy.Our team is also working on improving the quality of our food and service to meet the expectations of our guests. We understand your disappointment and will use your feedback to make necessary adjustments.We apologize for the lack of clear directions to the hotel entrance and the absence of an English guide in your room. We will review our communication procedures to ensure guests receive comprehensive information before their check-in.We value your input and regret that we did not meet your expectations. As a gesture of goodwill, we would like to offer you a discounted rate for a future stay. We hope you would consider giving us another chance to provide you with a more positive experience.Thank you for taking the time to share your concerns. We appreciate your honesty, and we are committed to making the necessary improvements.
by A verified traveler
Posted 1 Nov 2023
Sennomori is unique
If you want a secluded quiet and peaceful place to be a private paradise, this is the place for you.
The facilities the staff and the food are absolutely first class. If you add the incredible setting, you will have everything you need for a perfect stay
Comment from Hotel Management
3 Nov 2023 by Sennnomori, Hotel Management
Thank you for your special review, Vincent! I am delighted that you were impressed with our facilities and food.I feel that the dishes with seasonal ingredients in Japan are one of our attractions.We will continue our effort to provide the best service to our guest.We are looking forward to hosting you soon again. Have a beautiful day!
by A verified traveler from Alamo
Posted 28 Nov 2022
by A verified traveler
Peaceful!
Posted 8 Nov 2019 on HotelsSuch an amazing setting amongst the trees. Peaceful and serene. Amazing hosts who were extremely helpful. The food was just incredible and we thoroughly enjoyed our meals there. It isn't the cheapest place to stay in especially with the kaiseki meal that comes with the booking but it makes for a wonderful experience.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Sen no Mori, Hotel Management
Thank you very much for visiting our hotel.First of all, the entire staff would like to thank you from the bottom of our hearts for your visit.We are glad to hear that your stay with us did not disappoint you and that you enjoyed your stay with us.All of us at the hotel are delighted to hear that your stay with us was as enjoyable as your expectations.We will continue to make every effort to improve our services, and we hope that we can count on your continued patronage on future occasions.We all look forward to your return.Thank you very much for your stay and for your kind words. All the staff of Sen no Mori
by A verified traveler
Posted 8 Nov 2023
Real forest feel ,very politely
Comment from Hotel Management
10 Nov 2023 by Sennnomori, Hotel Management
Thank you for choosing our hotel.
by A verified traveler
Posted 4 Jul 2023
自然に囲まれた離れで、大変リラックスした時間を過ごすことができました。
温泉ではないものの阿蘇の水で柔らかいため、肌がしっとりしました。岩盤浴も暑すぎず、長時間いてじんわり汗をかく感じで気持ち良かったです。
by A verified traveler
Posted 2 Apr 2023
by A verified traveler
また行きたい最高の宿
Posted 4 Jan 2020 on Hotelsとにかく最高でした。はなれの部屋が森の中にあり、自然の中の完全プレイベート空間で身も心もリフレッシュ出来ます。部屋がとにかく居心地がよく最高です。天然温泉と岩盤浴も部屋にあり、家族みんなで仲良くお風呂に入りました。夜は星空がキレイで６月からはホタルが見れるそうです。オーナー様のお人柄もよくほんわかさせていただいた上にお料理もどれも美しくおいしかったです。今回はお正月に滞在しましたが、夏場にまた行きたいと今から家族と言っています。
by A verified traveler
Posted 2 Jan 2019 on Hotels
최고의 선택!
