Ratings based on 41 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2023
The property staff and space was excellent. Helpful staff and very clean. It was so safe and many places to see by foot! Beautiful city and we were right at the core.
by A verified traveler from New Orleans
Posted 10 Jun 2023
Great location in the heart of Asmara, walkingdistanceto almosteverythingtou want to see in the city. Definitely try to get a room with a front balcony overlooking the Customs Building across the street and the Embassy of Türkiye to the right (I had room 201). Wi-Fi is available (but expect a very slow connection). Included breakfast is good, made to order omelet with strong coffee and fresh juice. Hot water in the shower and bathroom, small mini-fridge, comfortable bed, very friendly English-speaking reception, make for a good mid-range budget option. I booked and prepaid on Expedia, making it hassle free once in Asmara, and saving my cash for the restaurants and bars in Asmara. Reception can change USD at the normal government rate 15 nakfa to 1 USD. I actually walked to and from the airport, and it takes about one hour. Don't miss Ghibabo Restaurant nearby for 15 nakfa Asmara beer and traditional food like kitfo (tasty pizzas, too). Recommended hotel!
Comment from Hotel Management
13 Jun 2023 by JC, Hotel Management
Thank you for the review. We hope to host you again.
by A verified traveler
Posted 15 Mar 2020
Great location! Great service! Convenient to all sites.
Comment from Hotel Management
15 Mar 2020 by JC, Hotel Management
Thank you for taking the time to review our hotel.
We look forward to hosting you again.
by A verified traveler
Posted 3 Jan 2020 on Hotels
Staff were really helpful and the hotel's in a great location. Only downside is that the room isn't well soundproofed, so noise from the corridor could be loud.
Comment from Hotel Management
23 Jan 2020 by RW, Hotel Management
Hello,
Thank you very much for taking your time to give us your feedback.We were glad for hosting you at our hotel.We have noted the complaints that you have raised and we will check on them to ensure that future guests will not experience the same.
by A verified traveler from UK
Posted 21 Nov 2019
The best choice in Asmara. Great location in the center of town. Very good, friendly and attentive service. Very clean room and hence a very good stay. Given the financial and investment situation in Eritrea, it is unsurprising that the rooms are a little spartan but that is no criticism of the hotel. I would definitely return to the Crystal.
Comment from Hotel Management
21 Nov 2019 by AA Ho., Hotel Management
Hello, Thank you for your critic of our establishment. We have noted your review and hold it to great esteem. Thank you for booking with us.
by A verified traveler
Posted 31 Oct 2019
Clean & friendly. Arrived morning of 7th October with room confirmation from Expedia for 19 days. I was shocked to be told they did not know of this booking and that they had a room for only two days!! I was very disappointed about this state of affairs. Sadly wi fi was not working and could not tell Expedia of my status. On the second day of my stay I was told I could stay for the booked 19 days and they apologised for the imperfect info I was given day before!! So the first two days were hair raising not knowing what I could do about it.
Comment from Hotel Management
12 Nov 2019 by RW, Hotel Management
Hello,
We apologize for the inconvenience that was caused.We are glad that the issue was later solved.However, we will check on this to ensure that other future guests do not experience the same.We look forward to the pleasure of hosting you some other times.
by A verified traveler
Great hotel
Posted 14 Aug 2019 on HotelsVery happy with 2 week stay at crystal hotel. Service provided was excellent and the staff especially receptionists, waitresses and housekeepers were exceptionally friendly, approachable and always greeted us kindly. Hotel is in the perfect location, very close to Asmara city center. My family really enjoyed their stay at Crystal hotel this summer, July 2019
Rahwa
by A verified traveler
Posted 18 Jul 2019
by A verified traveler
Decent tourist hotel in Asmara
Posted 17 Jun 2019 on HotelsPerfectly adequate hotel for Asmara. Needed a hotel our first night and stayed at the Crystal. Relocated to another property for the rest of our stay, but Crystal was fine for one night.
Comment from Hotel Management
20 Jun 2019 by RW, Hotel Management
We appreciate for taking your time to give us feedback and we are glad that you enjoyed the services.We look forward to hosting you another time.
by A verified traveler
Posted 30 May 2019
There are no credit cards accepted anywhere in Eritrea. Hotel either takes US dollars, Euros or local currency. There is no elevator at this hotel. The restaurant is excellent with cheap prices. Shuttle service is excellent but is not cheap.
Comment from Hotel Management
6 Jun 2019 by RW, Hotel Management
Dear Guest,
Thank you very much for taking your time to give us your feedback.
Please note that for us to improve on our services, we need the reviews from the guests so that we can know where to rectify.
We are sorry that you did not get the services as per your expectations.We have promise to check on this and ensure that you and other future guests will be satisfied.
