Ratings based on 1,002 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Don’t wish to.
by A verified traveler
Posted 6 Jun 2024
This place was affordable, clean, had comfortable beds and great shower! We could have used a few more towels though.
by A verified traveler
Posted 6 Jun 2024
This place is so sweet and quaint and I honestly just loved it. The guy that checked us in (I can’t remember his name he had long hair and was so sweet) who lives on site was very nice and thorough! I loved that it was old school keys and not key cards! The whole place was wonderful and if I ever find myself in Ashland again I will definitely be staying here again! Thank you
by A verified traveler
Posted 4 Jun 2024
Awesome place to stay. Clean and easily walkable in beautiful Ashland
by A verified traveler
Posted 4 Jun 2024
Cute property, convenient location.
by A verified traveler
Posted 4 Jun 2024
We booked a queen bed room through Expedia. When we arrived we were given a 2 double bed room ( not what I really wanted with my husband a two bed room with small beds). I was told that Expedia and other “third party” booking services doesn’t guarantee the room we choose (and the guy at the desk was rude and snarky like the mixup was my fault). Then we got into the room. Beds were somehow hard and saggy at the same time. Room was dated, lighting was rather inadequate, and we realized late in the evening we were only given two bath towels in our room. Frankly will not be staying here again and do not recommend.
Comment from Hotel Management
4 Jun 2024 by Gurpreet, Hotel Management
Dear Justine,We sincerely apologize for the experience you had during your recent stay with us. It is unacceptable that you were not provided with the room type you had originally booked. If a change had to be made, it should have at least included one queen bed as per your reservation. Please accept our apology and know that we will look into this,We are truly sorry for any lack of care shown during the conversation regarding the room mix-up. We will address this issue with the staff member involved and provide necessary retraining to ensure such incidents do not occur in the future.Your feedback regarding the condition of the room, the quality of the beds, and the inadequate lighting has been duly noted, and we will take steps to improve these aspects of our accommodations.We hope you will consider giving us another chance in the future. Your satisfaction is important to us, and we strive to provide a better experience for all our guests.Once again, we apologize for the inconvenience you experienced and thank you for bringing these issues to our attention.Sincerely,Timbers management
by A verified traveler
Posted 31 May 2024
The front desk management by the name of dustin was one of the most respectful, clean cut, proffessional gentleman ive ever had the pleasure of meeting. He made my stay enjoyable, easy, and worry free. Definitely recommending for my next few stays. And the hotel was kept up. Wonderful experience with a designated pet area and smoke area. Wonderful views in the morning and i could hit every store youll need witha pebble from the hotel.
by A verified traveler
Posted 29 May 2024
clean
by A verified traveler
Posted 28 May 2024
Helpful staff
by A verified traveler
Posted 28 May 2024
Shower had mold/mildew all over it. Mattress was super old, saggy, and very noisy. Walls/ceiling super thin, could hear every noise that upstairs and side neighbors made.
Comment from Hotel Management
28 May 2024 by Gurpreet, Hotel Management
Hi Sean,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear about the issues you experienced during your visit.We acknowledge your concerns. Rest assured, we are actively addressing the discoloration on the seal around the tubs and have plans in place to rectify this issue promptly. We are disappointed to hear that your stay did not meet your expectations, especially considering your frequent patronage and the renovations we have recently completed, including new paint, a revamped lobby area, and updated flooring.As the business has undergone a change in ownership, we have been working diligently to make significant improvements. While we understand your concerns about the furniture, beds, and bathroom areas, please know that these upgrades are part of our future plans, and we appreciate your patience as we work towards enhancing our accommodations. We regret that we were unable to accommodate your request for an upstairs room due to being sold out during your stay. We recommend that for future visits, you kindly inform us in advance of any room preferences you may have, such as a preference for an upstairs location.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back in the future to provide you with an enhanced experience that reflects the improvements we are making. Thank you for choosing to stay with us.Warm regards,Timbers management
