Ratings based on 722 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Hotel smelled. Wall paper in hall was torn.
by A verified traveler
Posted 10 Jun 2024
Quiet. Staff was awesome!
by A verified traveler
Posted 9 Jun 2024
Breakfast was good. Staff was very nice and helpful. The only issue I had was I thought that I had booked a king suite because we wanted two rooms but we made it work and everything went fine. Just wish we had more time to enjoy the pool.
by A verified traveler
Posted 8 Jun 2024
Our room smelled like a dirty foot, mixed with mildew. We asked for spray and the mustached front desk person came up with a spray bottle, sprayed the floor in a few spots, and said that should do it, and left. Room continued to smell horrible afterwards. Mustached front desk guy seemed inconvenienced every time we had a problem. The second day the pool went out of commission which was the entire reason we even chose that hotel to begin with. Our bathtub didn’t drain properly, it took 30 minutes in between bath and showers to get back in. The WiFi was incredibly slow, it would take 10 minutes in between loads of any webpage. The cleaning crew skipped our room the first two nights so we had to take our own trash down and request more towels and washcloths. We didn’t get our room vacuumed for two nights, which makes it difficult to work with when traveling with toddlers. We stayed for three nights total and never got our sheets or bedding changed at all, nor did we get a refill k-cup for our coffee maker once. The complimentary body wash in our room stayed empty the entire stay never got a refill. The workout area stayed without water the entire time. All in all, the room was 110 a night but I wouldn’t even recommend it to someone for 30 dollars a night. Save your money and go somewhere else. I will never return to this hotel chain in Ashland or any holiday inn express ever again after this experience.
by A verified traveler
Posted 2 Jun 2024
Everything was good!
by A verified traveler from Deltona
Posted 31 May 2024
The breakfast is good and the staff is nice. The bathroom mirror light was broke and the front desk said they would fix it, but it was not fixed for 5 days. My wife and my boys reminded the front desk everyday. The bathroom only had 1 can light. At checkout the lady said we don’t have any maintenance employees available this week.
by A verified traveler
Posted 25 May 2024
Very friendly and accommodating staff.
by A verified traveler
Posted 23 May 2024
Very nice friendly
by A verified traveler
Posted 22 May 2024
Amazing staff! Breakfast was awesome. Lots of parking. Great potty spot for dogs out front.
by A verified traveler
Posted 12 May 2024
