Ratings based on 893 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
If you are looking at this place for anything other than the lake view rooms, stay away! If we would have checked in earlier in the day we would have been going somewhere else. We stayed here exclusively for the splash zone for our 3 kids after a long sad day of funeral services only to show up to all the slides being permanently closed, the pool was freezing, and the "spa" pool was cooler than most indoor pools and not even a lukewarm bath temp. My kids who were so excited spent 20 minutes in there and wanted to leave. The next morning they wanted to go again, only for the pool to be completely closed with no warning. The room was dirty and my 10 month old found a broken part of eye glasses and several fruit loops. Breakfast was incredibly basic, tables were dirty, vending machines wouldn't take coins. The only good part about our stay was the view and the sound of the waves hitting shore which we could have gotten in Bayfield instead of driving 35 minutes to Ashland.
by A verified traveler
Posted 16 May 2024
property is average but location is spectacular and this hotel was much more affordable than other options in Ashland
Comment from Hotel Management
19 May 2024 by Todd, Hotel Management
Dear George,Thank you for your comments, We are pleased that you enjoyed our location. Great news we have some exciting updates coming in the near future.
by A verified traveler
Posted 13 May 2024
Unusual property, breakfast was passable but we chose to go out for breakfast rather than have instant eggs and minimal food choices.
Comment from Hotel Management
14 May 2024 by Todd, Hotel Management
Dear Judy and Henry,Thank you for staying with us. We look forward to you staying with us again. Hotel breakfasts are many pre-cooked foods, but I hope you got a chance to visit the Breakwater Family restaurant, it is egg-cellent.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Todd, Hotel Management
Dear Elizabeth,Thank you so much for your 5 out of 5 rating. We look forward to you staying again.
by A verified traveler
Posted 12 May 2024
Really cool hotel with lake views at a reasonable price. Big rooms. Breakfast room overlooks the lake. Really good value.
Comment from Hotel Management
13 May 2024 by Todd, Hotel Management
Dear Paul,Thank you for kind comments. I will be sure to share them with our team.
by A verified traveler
Posted 10 May 2024
Pleasant staff. Beautiful lake views. Done.
Comment from Hotel Management
13 May 2024 by Todd, Hotel Management
Dear Robert,I am so happy to hear that our staff was of good service. We look forward to serving you again.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Todd, Hotel Management
Dear Randy,Thank you for your rating. What can we improve upon to earn a 5 out of 5?
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
13 May 2024 by Todd, Hotel Management
Dear Nicki,Thank you for your 5 out of 5 stars
by A verified traveler
Posted 13 Apr 2024
Clean and the water park was fun for the kids
Comment from Hotel Management
25 Apr 2024 by Todd, Hotel Management
Dear Kou,We are pleased you enjoyed your stay and the waterpark.
by A verified traveler
Posted 8 Apr 2024
Had a very lovely stay, however waterslides close randomly. Maintenance guy came in when slides were closed to turn on the kiddie pool jets and dump bucket. very nice.
Comment from Hotel Management
25 Apr 2024 by Todd, Hotel Management
Dear Maija,Thank you for your feedback and 5 out of 5 rating.
