Ratings based on 44 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great staff at the hotel
Posted 25 Aug 2019 on Hotelshis is a very enjoyable hotel to stay at when in this area. At first its remote location is a problem; but, once you get to the hotel it is a benefit.
The staff is wonderful and the hot springs are great and very clean and relaxing to soak in. After we left to go to Sapporo, I discovered that I had left an old red jacket that is dear to me at the Starlight Hotel. The information center at Furano called the Starlight about the lost jacket and the next day it was delivered to our room at the Sapporo Grand Hotel.That is service that needs to be made known to whomever wants a hotel where the staff really cares about their customers.
by A verified traveler
Posted 3 Jul 2019
by A verified traveler
Posted 20 Jun 2019 on Hotels
by A verified traveler from Seoul
Posted 13 Aug 2018
One of old hotel connected with Ashibetsu Onsen. The buffet was wonderful and values more more than the cost. Kind staff but they done't speak English.
Recommended
for Everyoneby A verified traveler from Kuala Lumpur
Hotel with very nice surrounding, Onsen
Posted 21 Jun 2018Hotel staffs are very friendly, only issue is they only speaks Japanese. However, they tried their very best to communicate with us. Nice Onsen, not so crowded. Have a session on star watching, only complaint is the session is not conducted in English. Room a bit small but very comfortable. We did not try any of their food as we only stayed for one night.
Recommended
for Everyoneby A verified traveler from toronto, canada
Great onsen
Posted 20 Aug 2017Great onsen experience, friendly staff, nice breakfast
Recommended
for Everyoneby A verified traveler
excellent family hotel
Posted 16 Jul 2017 on CheapTicketsamenity is very good.
western style with tatami(japan traditional style)
restaurant is very good at dinner
by MINJUN
Great hotel with excellent surrounding
Posted 7 Jul 2017 on HotelsA great hotel overall. We checked in at night and had to eat at the hotel restaurant as there was no other choice given the hotel's remote location. Our dinner here turned out to be the best during the entire 5-day trip. The hot spring was excellent, rich in sulphur. Our only complaint is the old a/c that rattled all night. Maybe time for replacement.
by A verified traveler
Posted 6 Aug 2023 on Hotels
by A verified traveler
Posted 11 May 2022
残念なのは、桜の咲く期間だったのに露天風呂から眺める桜の木を照らす夜間照明が今年は無くなっていたことです。
それ以外は良かった。
