Ratings based on 969 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Breakfast was good and staff was friendly. Outside of that, everything was downhill..
When I tried to call the property multiple times after I made reservation - no one picked up. When we reached there late in the night(11ish), the main door is closed and we are spoken to through a glass window with gap at bottom to slip cards and paperwork.. Tells me safety in and around the property is likely an issue
The rooms had a strong musty order that only reduced after running A/C for long time.. The window A/C units also probably need some sort of regular maintenace/cleaning in order to completely eliminate odor..
The beds were way too soft and terrible.
Finally - on one of the nights, we heard a lot of screaming from one of the neighboring rooms - but couldnt reach front desk as the phones in the room dont work!! We also didnt want to risk heading out - given safety concerns..Had to crank up A/C and play some sort of white noise on the phone to drown out the noise..
Overall very disappointed and wont be staying again..
Comment from Hotel Management
25 Jun 2024 by Front Office Manager, Hotel Management
Thank you for sharing your detailed feedback about your stay at the Quality Inn & Suites Biltmore East in Asheville. I appreciate your insights. It’s great to hear that you enjoyed the breakfast and found the staff friendly. A positive start to the day can make a difference!
by A verified traveler
Posted 24 Jun 2024
The room had a sofa that is dirty and torn. The carpet was disgusting.
Comment from Hotel Management
25 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback.
by A verified traveler from Port Wentworth
Posted 24 Jun 2024
Parking is not adequate for full sized vehicles. There was no coffee for the breakfast.
Comment from Hotel Management
25 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 23 Jun 2024
The primary issue for me is it seems the Choice hotel chain uses some time of chemical disinfectant after animals have been in a room. I should have remembered this from another choice choice hotel. It causes a very uncomfortable feeling - the smell was strong too. I felt so bad we left 3 hours after chrck in. I did not feel like complaining just to be moved to another room with the same issue. I did that last time. Room was very clean, but very dingy. The check in was great. Very nice and efficient lady.
Comment from Hotel Management
25 Jun 2024 by Front Desk, Hotel Management
I apologize that you encountered discomfort due to the chemical disinfectant used after animals have been in a room. It’s essential for hotels to strike a balance between cleanliness and guest comfort. I appreciate your feedback about the cleanliness of the room and the efficient check-in process.
by A verified traveler
Posted 16 Jun 2024
It was not as advertised. Checked out as soon as I checked in.
Comment from Hotel Management
17 Jun 2024 by Front Desk, Hotel Management
I apologize that your recent experience did not meet your expectations. It’s disappointing when a stay falls short of what was promised. We hope that if you're in the area again you will give us another chance.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback, we hope to see you again if in the area.
by A verified traveler
Posted 16 Jun 2024
The front desk personnel was cordial and friendly. The breakfast was not the best, the eggs has a burnt taste. The room was dirty and had a musty odor. The first day we ask to have the room cleaned, they brought clean towels, nothing else. Last day we ask again to hsve the room cleaned, thryvfid a grest job , but we were leaving the next day!!
Comment from Hotel Management
17 Jun 2024 by Front Office Manager, Hotel Management
I appreciate your detailed feedback about your recent stay at Quality Inn & Suites. It’s essential for hotels to maintain cleanliness and provide a pleasant experience for guests. I apologize for the issues you encountered, including the burnt-tasting eggs, room odor, and incomplete cleaning service. we hope if you're in the area again you will give us another chance.
by A verified traveler
Posted 14 Jun 2024
Awesome
Comment from Hotel Management
17 Jun 2024 by Front Desk, Hotel Management
Thank you for sharing your positive experience! It’s heartwarming to hear that your stay was perfect and we appreciate the perfect score. Safe travels
by A verified traveler from LaFayette
Posted 14 Jun 2024
Staff was super friendly and helpful. Room was clean and comfortable!
Comment from Hotel Management
17 Jun 2024 by Front Office Manager, Hotel Management
I’m delighted to hear that the staff was super friendly and helpful during your stay! A clean and comfortable room is essential for a pleasant experience. We appreciate your business and hope to see you again.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback, we appreciate your business, and we hope to see you again soon if in the area.
