Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Convenient
Comment from Hotel Management
26 May 2024 by Front Desk, Hotel Management
Thank you, we appreciate the good score. We like to know we are doing a good job.
by A verified traveler
Posted 23 May 2024
Stayed one night with my two children. The person next door was fighting all night with girlfriend and the fire alarm sounded 3x making our sleep very stressful and disturbing. Felt unsafe, dirty. Never again
Comment from Hotel Management
24 May 2024 by Front Desk, Hotel Management
I’m truly sorry to hear about your unpleasant experience. It’s incredibly frustrating when disruptions like that happen, especially when you’re trying to rest. Feeling unsafe and disturbed is definitely not what anyone wants during their stay. Remember, your comfort and well-being matter, and I hope your next stay will be much more peaceful!
by A verified traveler
Posted 16 May 2024
Very bad smell.
Comment from Hotel Management
18 May 2024 by Front Desk, Hotel Management
Thank you for your feedback, we apologize for the inconvenience, we hope you will give us another try in the future. Thank you again
by A verified traveler from North Augusta
Posted 16 May 2024
I always pick this hotel it’s nice and quite
Comment from Hotel Management
16 May 2024 by L. DeHart ~ General Manager, Hotel Management
Kimberly, Thank you for your loyalty to Quality Inn & Suites Biltmore East! We appreciate your continued patronage. Our hotel is indeed a peaceful retreat, offering spacious rooms with mountain views, plush bedding, and free Wi-Fi. Whether you’re here for business or leisure, our 24-hour front desk, express check-in/check-out, and coffee shop ensure a pleasant stay. Plus, don’t miss our pool and complimentary breakfast.As you explore Asheville, consider dining at the nearby East Village Grille for fish and chips or visiting Chatlos Memorial Chapel and John B Lewis Soccer Fields—both within walking distance.Thank you for choosing us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by L. DeHart ~ General Manager, Hotel Management
Michele, Thank you for choosing Quality Inn & Suites Biltmore East for your stay in Asheville! We’re delighted to have had you as our guest. Your continued loyalty means a lot to us, and we look forward to welcoming you back whenever your travels bring you to the area. If there’s anything else we can assist you with, feel free to reach out. Safe travels!
by A verified traveler
Posted 15 May 2024
I had no problem
Comment from Hotel Management
15 May 2024 by Front Desk, Hotel Management
Thank you for the perfect score, we get so excited when we receive the perfect score, that lets us know that we are giving great hospitality, and we appreciate it when it gets recognized. Thank you again.
by A verified traveler
Posted 14 May 2024
Nice clean rooms and lobby. We were travelling together as 2 young females and felt perfectly safe. Great location that let us explore a variety of places. Pretty decent value with breakfast offered.
Comment from Hotel Management
14 May 2024 by Front Office Manager, Hotel Management
We appreciate your business. We strive to provide the best hospitality experience possible. and it looks like we accomplished that experience for you, we hope to see you again soon.
by A verified traveler
Posted 12 May 2024
The staff was polite. Check-in was easy. It was what I expected. Free breakfast is nice. Not the largest variety but it does the job.
I did really enjoy the lemon water in the lobby!
Comment from Hotel Management
13 May 2024 by Front Desk, Hotel Management
Thank you for your feedback, we hope to see you again if in the area.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Front Desk, Hotel Management
Thank you for your feedback, we are excited that you enjoyed your stay with us and gave us a 5 out of 5. we hope to see you again if in the area.
by A verified traveler
Posted 8 May 2024
Clean comfortable room
Comment from Hotel Management
9 May 2024 by Front Desk, Hotel Management
Thank you for your feedback, we are so happy that you enjoyed your stay with us so much that you gave us a perfect score. We hope to see you again if in the area.
