Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The staff was polite. Check-in was easy. It was what I expected. Free breakfast is nice. Not the largest variety but it does the job.
I did really enjoy the lemon water in the lobby!
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 8 May 2024
Clean comfortable room
Comment from Hotel Management
9 May 2024 by Front Desk, Hotel Management
Thank you for your feedback, we are so happy that you enjoyed your stay with us so much that you gave us a perfect score. We hope to see you again if in the area.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by L. DeHart ~ General Manager, Hotel Management
Thank you for taking the time to leave a review for your stay with us. We always welcome our guest's feedback! Please visit us again soon!
by A verified traveler
Posted 5 May 2024
Not enough towels in room, non-smoking room smelled of smoke to the point of having to ask for a can of room freshener spray. Only enough toilet paper in room for one use per person.
Will not ever stay here again unless it is only choice left.
Comment from Hotel Management
6 May 2024 by Front Desk, Hotel Management
We apologize for the issues you had with your room, all of you concerns will be addressed with the appropriate departments. We hope you will give us another chance if in the area again. Thank you
by A verified traveler from Wake Forest
Posted 1 May 2024
The shower was good and the bed was newer.
Comment from Hotel Management
3 May 2024 by Front Desk, Hotel Management
Thank you for your feedback. We hope to see you again.
by A verified traveler
Posted 27 Apr 2024
Just to start. Expedia says this property has a rating of 8.4 This is not an excellent property. We had a filthy pee smelling room. The tile grout in the bathroom was yellow and smelled of urine. The carpet smelled like dog. Our room was on the corner next to a smokers pole. There are a lot of smokers poles at this property. Every time the heat came on, it smelled of old smoke. We left early. Checked out before 9am a full day early. Receipt for refund, and a waiver from the hotel so we wouldn’t be charged by Expedia for the day we didn’t stay. They gave us these copies and told us there would be no problem. Now Expedia can’t reach anyone to verify this. They don’t answer when we call either. Quality Inn should be ashamed. Choice Hotels should be ashamed. I would hate to take this to my CC Company, but that’s the obvious next step.
Comment from Hotel Management
30 Apr 2024 by Front Office Manager, Hotel Management
We do apologize for the inconvenience; our phones have been up and down for a week now with issues, believe me we want to make sure you and every guest that we have is taken care of properly. I am having a hard time finding your reservation. The name that is displaying on your comments is Matthew. I'm not finding anyone with that 1st or last name. Could you assist me with the name the reservation is under please?
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Front Desk, Hotel Management
Thank you for completing the online survey. This score saddens us, and we hope you will give us another opportunity if in the area again.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Front Desk, Hotel Management
Misty thank you for taking the time to complete the online survey. We apologize that your stay was not up to par. We hope to see you again if in the area.
by A verified traveler
Posted 10 Apr 2024
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Comment from Hotel Management
10 Apr 2024 by Front Desk, Hotel Management
Thank you for taking the time to review us, we hope to see you again soon..
