Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
It advertised a mountain few but not much of a view. They are under construction so our view was a big machine. Other than that very nice . I would stay again
by A verified traveler
Posted 12 Jun 2024
THIS PROPERTY IS CURRENTLY UNDERGOING CONSTRUCTION / RENOVATION
This information is not on expedias site and because we did a manual check in we found out when we arrived.
Construction goes from 8 am to 7 pm
So no sleeping in. Also staff was kind and tried to work around the issues but overall this is not good for AC properties, you need to let people know on booking sites.
Also this is not even on their official website for this property!!!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Caesy Hernandez, Hotel Management
Thank you for sharing your experience. We take pride in making you feel comfortable and appreciated through our service. I'm glad our features made you feel comfortable and in the event you do have to travel again hope you pick us to visit.
by A verified traveler
Posted 1 Jun 2024
Construction everywhere.
Comment from Hotel Management
4 Jun 2024 by Caesy Hernandez, Hotel Management
Thank you for sharing your experience. We take pride in making you feel comfortable and appreciated through our service. I'm glad our features made you feel comfortable and in the event you do have to travel again hope you pick us to visit.
by A verified traveler
Posted 30 May 2024
The traffic on the streets kept waking me up. Loud trucks, motorcycles and horn blowing. Very tired this morning. I hope that they remedy the sound with the renovations in progress.
by A verified traveler
Posted 28 May 2024
One of the nice rooms I have ever stayed in
Comment from Hotel Management
1 Jun 2024 by Caesy Hernandez, Hotel Management
Thank you for sharing your experience. We take pride in making you feel comfortable and appreciated through our service. I'm glad our features made you feel comfortable and in the event you do have to travel again hope you pick us to visit.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
4 Jun 2024 by Caesy Hernandez, Hotel Management
Thank you for sharing your experience. We take pride in making you feel comfortable and appreciated through our service. I'm glad our features made you feel comfortable and in the event you do have to travel again hope you pick us to visit.
by A verified traveler
Posted 25 May 2024
The hotel is being renovated, but that minor inconvenience was far outweighed by the benefit of its proximity to the Biltmore Estate--less than five minutes to the entrance.
Comment from Hotel Management
27 May 2024 by Caesy Hernandez, Hotel Management
Thank you for sharing feedback. We appreciate the excellent rating and acknowledge theareas where we can improve. As you noticed from our renovations, the product we presentto you is very important to us. We are in the business of bringing comfort and any comments that suggest an improvement for the intention of comfort we take very serious. You’re our guest and we listen to all that you share and believe.
by A verified traveler
Posted 23 May 2024
Overbooked, occupied room, wrong room request, passive excuse, no above and beyond for the inconvenience. Sad experience. Won’t return here…
by A verified traveler
Posted 23 May 2024
Ok stay, paid a little extra for a balcony but there was construction and could not acces the balcony and was not told this when booking. The hotel did not offer to refund the difference i paid for the balcony justndaidbi could getnavfull refund but i came in from out of town and had no other place to stay.
