Ratings based on 677 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Clean; friendly staff; comfortable room and bed
by A verified traveler
Posted 17 Jun 2024
Excellent staff
by A verified traveler
Posted 11 Jun 2024
The staff was very friendly and the price was reasonable.
by A verified traveler
Posted 10 Jun 2024
They refused to let us stay there because we are locals. We had to cancel our staycation. The staff treated us like we were idiots for not knowing about this arcane rule.
Comment from Hotel Management
10 Jun 2024 by Aaron D., Hotel Management
ChatGPTHi Carrie,Thank you for taking the time to provide your feedback.We sincerely apologize for any confusion you experienced regarding your reservation. Upon receiving your booking through a third-party provider, we encountered a lack of contact information or address for your party, which we typically collect upon arrival to ensure smooth check-in procedures.Regrettably, due to our policy as a franchise, we were unable to proceed with your reservation given the Asheville address provided. However, we did offer a full refund through your third-party provider to rectify the situation.We understand the frustration this may have caused and apologize for any inconvenience. Your feedback helps us improve our services, and we appreciate your understanding.Thank you Aaron DearryGeneral Manager Hilton Garden InnAsheville South
by A verified traveler
Posted 2 Jun 2024
Everything was perfect!
Comment from Hotel Management
4 Jun 2024 by Aaron D., Hotel Management
Hello there,I would like to take this opportunity to thank you for taking the time to share some feedback about your most recent stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your time and for being our guest. We hope to see you again soon!Thank you Aaron DearryGeneral Manager Hilton Garden Inn Asheville South
by A verified traveler
Posted 31 May 2024
Staff was very helpful. Dillon, who has the perfect southern hospitality, drove me to and from the airport.
Comment from Hotel Management
4 Jun 2024 by Aaron D., Hotel Management
Hello there,I would like to take this opportunity to thank you for taking the time to share some feedback about your most recent stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your time and for being our guest. We hope to see you again soon!Thank you Aaron DearryGeneral Manager Hilton Garden Inn Asheville South
by A verified traveler from Franklin
Posted 27 May 2024
Breakfast did have many choices on the buffet. Cold eggs, sausage, bacon, and potatoes. $40 for two people. We could’ve got better food at a fast food restaurant for 1/2 the price, and we did the rest of the trip.
Comment from Hotel Management
4 Jun 2024 by Aaron D., Hotel Management
Hello there, Thank you for taking the time and providing your feedback. We always strive to provide a stay that was worthy of a "10" in scoring. After reviewing your feedback, I see that we failed to provide an outstanding experience for you while you were here. I sincerely apologize that we fell short during your stay. I know your time is valuable and I sincerely appreciate your feedback so that we may use that information to improve. Again, thank you for your time and I hope to see you again soon.Thank you Aaron Dearry General Manager Hilton Garden Inn Asheville South
by A verified traveler from West Hartford
Posted 22 May 2024
Very nice property. Clean and updated rooms, beautiful patio area, and delicious food at their restaurant with a full bar.
Comment from Hotel Management
4 Jun 2024 by Aaron D., Hotel Management
Hello there,I would like to take this opportunity to thank you for taking the time to share some feedback about your most recent stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your time and for being our guest. We hope to see you again soon!Thank you Aaron DearryGeneral Manager Hilton Garden Inn Asheville South
by A verified traveler
Posted 20 May 2024
Very clean, staff was very nice and efficient
Comment from Hotel Management
4 Jun 2024 by Aaron D. , Hotel Management
Hello there,I would like to take this opportunity to thank you for taking the time to share some feedback about your most recent stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your time and for being our guest. We hope to see you again soon!Thank you Aaron DearryGeneral Manager Hilton Garden Inn Asheville South
by A verified traveler
Posted 16 May 2024
The staff here are great! Very pleasant to talk with.
Comment from Hotel Management
4 Jun 2024 by Aaron D., Hotel Management
Hello there,I would like to take this opportunity to thank you for taking the time to share some feedback about your most recent stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your time and for being our guest. We hope to see you again soon!Thank you Aaron DearryGeneral Manager Hilton Garden Inn Asheville South
