Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Hampton Inn's 204 Tunnel Road location in Asheville, NC is impeccable. The Customer Service was exquisite! This is a three star hotel and a very highly rated property. Hampton Inn's Tunnel Road branch has recently undergone renovation and clearly displays a high emphasis on cleanliness, quality, value for your money, flexibility, respect, courtesy and convenience.
I was truly amazed by their consistent quality and product satisfaction which truly paid justice to the popular Hilton brand. The proximity to the Downtown attractions, the River Arts District, the varied eateries, access to the popular and scenic Blue Ridge Parkway, Biltmore, Chimney Rock State Park, the Pisgah National Forest and the numerous waterfalls within, Maggie Valley, the Arboretum, Swaanova, the Black Mountains are noteworthy and really a treat! You could even drive to Franklin, Nantahalla, explore some local brew by visiting the breweries, do a rafting trip or even some mountain biking.
Hampton Inn has a variety of rooms, including King Beds, non-smoking with double sofa beds, Queen Bed, Suites, connecting rooms, etc. A very good daily complimentary breakfast from 6:00 A.M. to 10:00 A.M., an indoor swimming pool, a great hot tub, a fitness center, fire pit outside the pool area with seating, besides a laundry, free wifi and a small store for grocery purchases. Housekeeping is offered every other day and Grab n Go at the Check in counter. Kudos to Daniel, Mr. Buddy, Kat and the kitchen staff.
by A verified traveler
Posted 10 Jun 2024
Really enjoyed our stay. Comfortable, beautiful place!
Comment from Hotel Management
10 Jun 2024 by Buddy, Hotel Management
Dear VickiWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed your stay in our newly renovated facilities.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 6 Jun 2024
Convenience to shopping and restaurants the hotel was nice, clean, up to date ... Very large homeless population on this road if that is a concern for you. Wouldn't recommend walking anywhere but driving was fine.
Comment from Hotel Management
10 Jun 2024 by Buddy, Hotel Management
Dear HollyWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our newly renovated hotel.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 3 Jun 2024
Everything was great! Staff were friendly and the room was very nice.
Comment from Hotel Management
4 Jun 2024 by Buddy, Hotel Management
Dear Elizabeth We would like to thank you for choosing to stay with us.We are thrilled to hear that our staff gave you excellent customer service .Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 3 Jun 2024
It was updated and clean.
Comment from Hotel Management
6 Jun 2024 by Buddy, Hotel Management
Dear AmyWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our newly renovated facility.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 1 Jun 2024
It was a great property but when I went for the shampoo from the fancy dispenser, it was empty. Nothing like getting into the shower after getting the proper temp and then finding no shampoo or conditioner
Comment from Hotel Management
2 Jun 2024 by Buddy, Hotel Management
Dear RichardWe would like to thank you for choosing to stay with us. We are thrilled that you found our newly renovated property up to your expectations. I will be sharing your comments with our team.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 30 May 2024
Very clean and nice hotel. Kind of hard to find as it sits back off the road a little bit. Surrounding neighborhood doesn’t seem very safe, but the property for the hotel is very nice
Comment from Hotel Management
31 May 2024 by Buddy, Hotel Management
Dear ChadWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our newly renovated hotel. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 29 May 2024
Always enjoy staying at this Hampton Inn! I like that it’s secluded up a hill …very cozy and inviting!
Comment from Hotel Management
30 May 2024 by Buddy, Hotel Management
Dear MattWe would like to thank you for choosing to stay with us.We are thrilled that you love the location of our facility. and that is is very cozy for you.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler
Posted 27 May 2024
There was an odor in the room, no shampoo or conditioner.
Comment from Hotel Management
28 May 2024 by Buddy, Hotel Management
Dear RobertWe would like to thank you for choosing to stay with us.We sincerely apologize that your room didn't meet your expectations. I will be sharing your comments with our team.Again, thank you for being our guest and we look forward to seeing you in the near future.Elbert L Taylor JrGuest Service Manager
by A verified traveler from Sunrise
Posted 27 May 2024
Very well maintained and staff are courteous, friendly and professional.
Comment from Hotel Management
27 May 2024 by Buddy, Hotel Management
Dear AndreaWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our newly renovated hotel and that our staff delivered excellent customer service. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager
