Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
It was very clean and quiet
by A verified traveler
Posted 21 Apr 2024
It’s a very pet friendly hotel so it smells very strongly of animals.
Comment from Hotel Management
24 Apr 2024 by C Cruz, Hotel Management
Thank you for your feedback. I am sorry that pet friendly part of your stay was distracting.
by A verified traveler
Posted 15 Apr 2024
What a wonderful stay here!! The front desk staff was so helpful in dining suggestions, super friendly. Loved it being pet friendly. The room was clean, spacious, modern. So lovely. Will be back for next trip, and highly recommended.
Comment from Hotel Management
19 Apr 2024 by LaSheba, Hotel Management
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
by A verified traveler
Posted 12 Apr 2024
Hotel is located in a shopping center. Parking was also in the parking lot of the shopping center or in a lot across the street on the other side of the hotel. The room was decent. We had a King suite. Unfortunately the couch uncomfortable and stuck to bare skin. The sink faucet was loose but maintenance fixed it the next day. The pool was indoor and heated but only 4.5 feet deep. The location was good for downtown. The Brazilian steakhouse in the shopping center was delicious and within easy walking distance.
Comment from Hotel Management
19 Apr 2024 by LaSheba, Hotel Management
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
by A verified traveler
Posted 12 Apr 2024
Unbelievably convenient to the locations we were traveling to around Asheville. Hotel was great and clean, breakfast was excellent. Would stay here again
Comment from Hotel Management
19 Apr 2024 by LaSheba, Hotel Management
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
by A verified traveler from Tequesta
Posted 9 Apr 2024
A well=kept property but an awful lot of dogs.
Comment from Hotel Management
10 Apr 2024 by C Cruz, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property well-kept. However, we understand that the presence of a large number of dogs may not have aligned with your expectations.As a pet-friendly establishment, we welcome guests traveling with their furry companions and strive to provide a comfortable experience for both pet owners and non-pet owners alike. We understand that preferences vary, and we apologize if the presence of dogs impacted your stay negatively.Your feedback is important to us, and we will take it into consideration as we continually strive to enhance the experience for all our guests.
by A verified traveler
Posted 7 Apr 2024
Shower ceiling had mold. There were noisy guests above us, banging and stomping. Parking lot was a little sketchy as the one side is shared with other businesses. Would recommend paying extra to stay in downtown if that’s your overall plan.
Comment from Hotel Management
10 Apr 2024 by C Cruz, Hotel Management
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and we regret that the condition of the shower ceiling did not meet our usual standards. Your concerns will be addressed immediately to ensure that similar incidents do not occur in the future.Additionally, we apologize for the disturbance caused by noisy guests above you. We understand the importance of a peaceful environment for a restful stay, and we will take steps to address noise disturbances more effectively in the future.Regarding the parking lot, we apologize if it did not meet your expectations. While we share the lot with other businesses, we prioritize the safety and security of our guests and their vehicles. Nonetheless, we appreciate your feedback and will continue to explore ways to enhance the parking experience for our guests.We understand that location is an important factor for our guests, and we regret if our location did not align with your preferences. We always strive to provide a comfortable stay for all our guests, regardless of their plans.Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Very difficult to get to from the highway, but the bigger problem is parking. There is a lot next to it which belongs to a different company and they tow immediately. Supposedly that company told the hotel to notify the customers or put a sign in the hotel to warn people about it but nothing has been done. Imagine a mother coming with a small child at night in the dark, parking there, and then having no car in the morning because it was towed. Towing company said that it’s a normal occurrence a few times a week. Many of other places to stay in Asheville that are much better so if you can avoid this one, please do.
Comment from Hotel Management
10 Apr 2024 by C Cruz, Hotel Management
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced with parking during your stay. Ensuring the safety and convenience of our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand that difficulty in accessing the property and concerns about parking can greatly impact the overall guest experience. We take these issues seriously and will be reviewing our communication with guests regarding parking options to ensure clarity and prevent future incidents.Your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience caused and appreciate your patience and understanding.
by A verified traveler
Posted 2 Apr 2024
Great coffee!
Comment from Hotel Management
4 Apr 2024 by LaSheba, Hotel Management
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
