Ratings based on 112 Verified Reviews

4.7 out of 5
89% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 19 May 2024
Excellent stay! the staff is amazing. I will be back :)
Comment from Hotel Management
20 May 2024 by ., Hotel Management
Dear GuestThank you very much for having stayed at the Hotel Eden Roc and for your positive review.We are glad that you enjoyed your stay and will come back.Looking forward to welcoming you again soon at the Hotel Eden Roc, we remain, with kind regards,Hotel Eden RocS. SpillerGeneral Manager
5 out of 5
by A verified traveler

Posted 9 Oct 2023 on Orbitz
This hotel is amazing. It’s a five star hotel and they treat you like a star. Service is incredible! Hotel itself is funky and a little old fashioned. We stayed at the Marina side of it and it’s a bit weird and not modern but you forget about it by the way they take care of you. Beautiful view, pools and spa! Loved the experienced!
Comment from Hotel Management
11 Oct 2023 by ., Hotel Management
Dear guestThank you very much for your great review.We are very pleased that you felt comfortable with us and that you enjoyed your stay.We hope to be able to pamper you again soon at the Hotel Eden Roc and send you our best regards from sunny Ticino.Hotel Eden RocS. SpillerGeneral Manager
5 out of 5
by A verified traveler

Posted 17 May 2023
Super nice and caring staff. Always helpful
Comment from Hotel Management
24 May 2023 by ., Hotel Management
Dear TimothyThank you very much for your nice review. We are glad that you enjoyed your stay at the Hotel Eden Roc and that you appreciated the helpfulness of our staff.Looking forward to welcoming you again to the Hotel Eden Roc, we remain, with kind regards,Hotel Eden RocS. SpillerGeneral Manager
5 out of 5
by A verified traveler

Posted 14 Aug 2022 on Hotels
Comment from Hotel Management
18 Aug 2022 by Hotel Eden Roc, S. Spiller, Direktor, Hotel Management
Dear Mr. Nasca, Thank you very much for having stayed at the Hotel Eden Roc and for your great review, which we appreciated a lot. We are very pleased that you felt comfortable and enjoyed your holidays with us. We hope to welcome you again soon at the Hotel Eden Roc and send you our best regards. Hotel Eden Roc S. Spiller General Manager
5 out of 5
by A verified traveler

Posted 8 Feb 2022 on Hotels
Comment from Hotel Management
14 Feb 2022 by ., Hotel Management
Sehr geehrter Gast Vielen Dank für Ihre tolle Bewertung, die uns sehr gefreut hat. Wir hoffen, dass Sie Ihre Zeit im Hotel Eden Roc noch lange in schöner Erinnerung behalten, und wir Sie schon bald wieder einmal bei uns willkommen heissen dürfen. Mit sonnigen Grüssen Hotel Eden Roc S. Spiller Direktor
5 out of 5
by A verified traveler

Posted 9 Nov 2021 on Hotels
Comment from Hotel Management
12 Nov 2021 by ., Hotel Management
Dear Guest Thank you so much for this evaluation. We are glad that you enjoyed your time at the Hotel Eden Roc and hope that we will have the pleasure to welcome you again at our hotel in the near future. Kind regards Hotel Eden Roc S. Spiller General Manager
5 out of 5
by A verified traveler

Posted 8 Nov 2021
the decoration was very retro and unique
Comment from Hotel Management
10 Nov 2021 by ., Hotel Management
Dear Guest Thank you very much for your evaluation. We hope that you felt comfortable at the Hotel Eden Roc and that you enjoyed your stay. Looking forward to welcoming you again to the Hotel Eden Roc in the near future, we remain, with best regards, Hotel Eden Roc S. Spiller General Manager
5 out of 5
by A verified traveler

Posted 8 Aug 2021 on Hotels
Comment from Hotel Management
20 Aug 2021 by Simon Spiller, General Manager Hotel Eden Roc, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihre Höchstbewertung. Wir freuen uns auf ein baldiges Wiedersehen. Herzlichst, Simon Spiller General Manager, Hotel Eden Roc
4 out of 5
by A verified traveler

Swiss prices...

Posted 24 May 2021 on Hotels
One has to be fair - comparing Swiss hotels internationally will always result in the verdict ‚overpaid‘. This hotel is no exception. Nice site, but very old (not in a bad condition) and not modern. Good service but not good enough for what you pay.
Comment from Hotel Management
3 Oct 2021 by Simon Spiller, General Manager Hotel Eden Roc, Hotel Management
Dear Frederic, please accept my apologies for the late response. I took well note of your remarks and would like to thank you for having taken the time to share such an honest feedback with us. Nevertheless I hope that your positive memories will exceed and will soon lead you back to us. ¨ Yours sincerely, Simon Spiller General Manager, Hotel Eden Roc
5 out of 5
by A verified traveler

Perfection

Posted 24 May 2021 on Hotels
Hotel Eden Roc is relaxation perfection. Kind staff, excellent location, delicious food, and all set in the idyllic garden of Eden. It was a very low key, pampered choice for a solo trip. I'd recommend this as a great couple's weekend.
Comment from Hotel Management
28 May 2021 by Simon Spiller, General Manager Hotel Eden Roc, Hotel Management
Dear Guest, I would like to thank you for having taken the time to valuate us on Expedia. I am thrilled that you have enjoyed your recent stay amongst us and that you would recommend us as a holiday location. Rest assured that your words have been shared with my team and they felt keenly encouraged. Hoping to have the pleasure of welcoming you soon again. I remain, yours sincerely Simon Spiller General Manager, Hotel Eden Roc
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