Ratings based on 1,146 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belleville
Posted 16 Jun 2024
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by A verified traveler from Broomall
Posted 15 Jun 2024
Poor service
by A verified traveler
Posted 14 Jun 2024
old and we found a dog bone under our bed. bathrooms need up date. sink is small and no area to get ready in bathroom.
by A verified traveler
Posted 11 Jun 2024
The property from the outside and in the lobby were beautiful. I loved the cafe, bar, and pool. Our room however needed help. The outlet in the bathroom did not work so I was unable to get ready by the mirror which was frustrating since we were headed out to an event. The fridge door dragged on the floor and the room entering the room must have been recently painted. We had to throw our weight into opening it and paint chips flying off the frame.
Comment from Hotel Management
13 Jun 2024 by Front Office Management, Hotel Management
On behalf of the Berkeley Oceanfront Hotel please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
by A verified traveler
Posted 11 Jun 2024
The hotel is starting to decline. I went into a room that looked like it wasn’t done getting renovated. The carpet was dirty, the iron was broken, the ironing board was flimsy. Disappointed as a past customer.
Comment from Hotel Management
11 Jun 2024 by FOM, Hotel Management
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler from waretown
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Front Office Management, Hotel Management
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler
Posted 10 Jun 2024
Very outdated
Comment from Hotel Management
11 Jun 2024 by FOM, Hotel Management
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler from Florence
Posted 9 Jun 2024
Great location. Walking distance to bars, Restaurants, beach & boardwalk. Awesome pool area with tiki bar..
Comment from Hotel Management
11 Jun 2024 by FOM, Hotel Management
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
by A verified traveler
Posted 3 Jun 2024
The valet took 40 minutes to get our car after checking out. The bathroom sink should be a vanity. Friendly staff and awesome building but paying $50 to park and waiting 40 min to get the car was a bit annoying.
Comment from Hotel Management
4 Jun 2024 by Front Office Management, Hotel Management
On behalf of the Berkeley Oceanfront Hotel please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Front Office Management, Hotel Management
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.
