Ratings based on 11 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2023 on Hotels
by A verified traveler
Posted 5 Sep 2021
Nice people
by A verified traveler from North Carolina
Posted 24 Feb 2020
The manager and the staff were very friendly and helpful
Comment from Hotel Management
25 Feb 2020 by Masai, Hotel Management
On behalf of Masailand Safari Lodge, we thank you for the positive review. Our staff work really hard to offer the best service to our guests so I am happy to see that reflected on your last visit. We hope to see you again.
by A verified traveler
Posted 10 Jun 2019 on Hotels
by A verified traveler
Posted 22 Feb 2019
by A verified traveler
Posted 18 Feb 2019
This lodge is Beautiful and clean!! We stayed in the giraffe single suite. You get a queen size bed the bathroom has a whirlpool tub and shower is separate. Food is 24hrs breakfast is buffet style with a omelette station. Our laundry was done for less than 10 bucks and was neatly folded. The staff was friendly and helpful.
Comment from Hotel Management
20 Feb 2019 by sarah, Hotel Management
we really appreciate staying with you at our lodge.
by A verified traveler
Posted 2 Jan 2019
by A verified traveler
Not a good service.
Posted 30 Jul 2018 on HotelsGood property but away from town. Service was not very good. We wanted to go to town and safe was not working. We asked few times and waited for maintenance to come. Nobody showed up. Also, I wanted to get laundry done. Front desk called outside service for laundry. She asked me to give laundry without giving the cost. She kept on saying it won't cost much. When I ask, how much t-shirt would cost? First she said one dollar, second later two dollars and said not sure. I wanted to talk to laundry person to get cost and she wouldn't allow me to talk to him. Finally, I decided not to give laundry without knowing price.
Comment from Hotel Management
7 Dec 2019 by Masailand, Hotel Management
Hello Zahera, Thank you for your honest and sharing your experience with us, we have made changes to all areas that required attention and hotel is now in perfect shape to meet your expectations.
we welcome you again at Masailand Safari Lodge.
by A verified traveler
Posted 30 Dec 2022 on Hotels
by A verified traveler
Ideal für einen Stop over nahe Arusha Airport
Posted 21 Oct 2021 on HotelsPersonal sehr freundlich, die Anfahrt über das Dorf ist sehenswert und interessant. Auch bei uns konnte das Hotel die bereits in Deutschland erfolgte Zahlung des Hotelzimmers nicht bestätigen. Die Weiterleitung der Buchungsbestätigung mit der Zahlungsbestätigung per Mail war ausreichend.
