Ratings based on 560 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oklahoma City
Posted 5 Jun 2024
Besides the amazing staff the price and location were fantastic.
by A verified traveler
Posted 1 Jun 2024
Nice big room. Nice big restroom. Nice front desk Staff. Great cleaning service for the room. Lobby smelled smoky. Food at the downstairs coffee shop is very bad. Strange sounds from A/C vents. Pillows are ok. Curtains on the sides allow annoying light line to come in.
Comment from Hotel Management
4 Jun 2024 by Alex B., Hotel Management
Hello Gerardo,Thank you so much for the feedback that you enjoyed as well as the things we can improve on. I will have those mentioned escalated to the proper departments to see what changes and improvements can be had. We appreciate the feedback and we would love to have you return with us for you to notice our continued improvements!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Alex B., Hotel Management
Thank you so much for your feedback! We are delighted that you enjoyed your stay! Please come back and visit us at any time when your travels bring you back to the crescent city.
by A verified traveler
Posted 1 Jun 2024
Location is great; service was excellent from check-in to check out; well kept facility.
Comment from Hotel Management
4 Jun 2024 by Alex B., Hotel Management
Thank you so much for your feedback! I am glad to hear that all went well for your entire stay. Please come back and visit us at any time when your travels bring you back to the crescent city.
by A verified traveler
Posted 28 May 2024
I cannot wait to be back. Adorable. Clean. Helpful staff. Kitschy.
Comment from Hotel Management
28 May 2024 by Alex B., Hotel Management
We cannot wait to welcome you back, Jamie! Thank you for leaving us such a wonderful review and we are truly glad that you enjoyed our hotel. Come back and see us at anytime!
by A verified traveler
Posted 27 May 2024
Facilities were comfortable and updated. Staff was friendly. Parking at almost $60 ($52 tax) is a bit expensive. Will definitely stay again.
Comment from Hotel Management
28 May 2024 by Alex B., Hotel Management
Hello Brittanee, I am glad that you enjoyed our facilities and are staff are the most hospitable in the city. We would love to welcome you back at any time!
by A verified traveler
Posted 23 May 2024
Beautiful hotel, fantastic staff, convenient location
Comment from Hotel Management
23 May 2024 by raye ross, Hotel Management
Thank you for the kind words, Bethan! We are glad that you enjoyed our hotel and the staff! We try our best to make sure your stay is wonderful, and I am glad that we were able to succeed! Please come back and visit us at any time!
by A verified traveler
Posted 23 May 2024
Expensive parking
Comment from Hotel Management
23 May 2024 by Alex B., Hotel Management
Hello Nora,I know that valet parking can be expensive in the city. There are a few slightly cheaper options nearby but parking overall is very tough due to the small scale of the city compared to the number of vehicles in it. We do try to make up for the price with excellent service and leaving with wonderful memories so that you can at least enjoy the time spent with us. We would love to recreate those memories for you should you decide to stay with us again! And if you are flying in, instead of renting a car we suggest taxis from the airport since it is a flat rate of 36 for 2 and then Uber when you are with us since everywhere is nearby!
by A verified traveler
Posted 22 May 2024
Excellent property. Very spacious. Excellent staff and accommodations
Comment from Hotel Management
23 May 2024 by raye ross, Hotel Management
Hi Brandi, we are excited that you have enjoyed our friendly staff!! We would love to welcome you back for a similar experience! Have a great day!
by A verified traveler from Guelph
Posted 22 May 2024
Friendly
Comment from Hotel Management
23 May 2024 by Alex B., Hotel Management
Hi Jagjeet, We are excited that you have enjoyed our friendly staff!! We would love to welcome you back for a similar experience! Have a great day!
