Ratings based on 98 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Our stay worked for us. Staff was very attentive!
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 14 Mar 2024
A good place for a group of people
by A verified traveler
Posted 30 Jan 2024
It’s a great place to stay
by A verified traveler
Posted 8 Jan 2024
Stayed here for one night and never again. Shower curtain was stained. No hot watwr to shower in the morning. Beds were terrible. My 8 yr old said all you could feel was the wires(springs). Bed I slept in was sunken in. Paper thin walls. Flooring is uneven. A 2x4 is used to make the bed level. Flooring material is painted concrete and plywood.
Comment from Hotel Management
15 Jan 2024 by Yeti, Hotel Management
We are so sorry for your experience. It was our last room available and it was a pet room, hence the old flooring. Our standard is much higher and we didn’t meet it for you. Please accept our sincere apologies.
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Yeti, Hotel Management
This guest didn’t even stay with us. He cancelled day of, in the busiest week of the year and got upset about the cancellation penalty.
by A verified traveler
Posted 17 Oct 2023
I didn’t feel safe when outside the facility (in a pretty rundown area) but I had my son and adult grandson with me and they really liked it. It was very close (feet) from a heavily traveled road. There was a significant smell of marijuana smoke in the area. Last thought was the twin bed mattresses were not comfortable. On the positive side it was very historic with lots of amenities like a kitchen, pool table, and outdoor grilling area and it was pet friendly.
Comment from Hotel Management
18 Oct 2023 by Yeti, Hotel Management
Thank you, Donna for the reveiw. We are glad your son and grandson really liked it here. I wish they wrote the review. Surprised our charming historic village seemed run down so you. We are actually in the most in desired area in Taos. That it is not as fancy as say aspen or Santa Fe is usually a compliment. Thanks for the other details. We wish you all the best and are thankful you stayed with us.
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Yeti, Hotel Management
Dear Brianna, We are very sorry we could not offer the price of 2 people for your reservation of 1 adult, 4 children and 2 dogs. Please understand that laundry, cleaning, wear and tear, and utility cost differences make it impossible. The good news is we are still the least expensive way to lodge medium and large families in Taos County and unlike other hotels, at the SnowMansion everyone gets their own bed. Also our world class location, old world hospitality, cute, clean and unique rooms, guest kitchens and the beautiful gardens next door have to count for something. Regardless we are always sorry to disappoint. Thank you for your feedback. Safe travels and best wishes.
by A verified traveler
Don’t waste your money
Posted 20 Jun 2023 on HotelsThe entire place is extremely run down. The furniture in the common areas was stained and had holes. The flooring was the same. Our room had paneling for flooring. It looked as though it hadn’t been vacuumed before we arrived. There was no staff on site which was fine but the text messages kept saying they could get us anything we needed.
Comment from Hotel Management
22 Jun 2023 by Yeti, Hotel Management
We are very sorry for your disappointment. I can see how when you stay one night and come late and leave early and pay event weekend prices, you may not realize, use or appreciate, our thoughtful amenities, comfortable common areas, great outdoor seating and expansive grounds. You might also miss our world class location and old world European village with cafes, shops and galleries. And you might not care that even on the most expensive night of the summer, we are still 100 less than any other hotel in the area. We are a small hotel and not always perfect but the vast majority of our guest really appreciate what we do and have unique and enjoyable experience. Thank you for staying with us and best wishes always.
by A verified traveler
Posted 27 Mar 2023
Awesome
Comment from Hotel Management
27 Mar 2023 by Amu, Hotel Management
Thank you! Happy to hear you enjoyed the place. Pleas come again.
