Ratings based on 584 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Very handy to the train station and to downtown. Excellent service, we received an upgrade upon arrival. Very clean, pleasant, great spaces in the hotel for breakfast, meetings, dining, bar.
Comment from Hotel Management
3 Jun 2024 by Aurore - Service Réception. , Hotel Management
Dear Brian, We very much appreciate your comments regarding your stay in our hotel Mercure Arras Centre Gare. It is always a pleasure to receive such positive feedback. We are happy to hear you did enjoy your stay with us. Thank you very much for such an excellent review ! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception
by A verified traveler
Posted 31 May 2024
Fifth time stopping at the Mercure in Arras. Very good as always
Comment from Hotel Management
3 Jun 2024 by Aurore - Service Réception. , Hotel Management
Dear Max, We very much appreciate your comments regarding your stay in our hotel Mercure Arras Centre Gare. It is always a pleasure to receive such positive feedback. We are happy to hear you did enjoy your stay with us again. Thank you very much for such an excellent review ! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next (sixth ?) visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception
by A verified traveler
Posted 13 May 2024
Good location, friendly and helpful service
Comment from Hotel Management
16 May 2024 by Aurore - Service Réception. , Hotel Management
Dear Paul, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. We are happy to hear you did enjoy your stay with us. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely. Aurora - Service réception.
by A verified traveler
Posted 3 May 2024
The only thing we didn’t like was that the shower floor was very slippery and was a safety hazard.
It needs a shower mat and a grab bar. Or a floor replacement.
Otherwise we liked the hotel and the staff are excellent.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Aurore - Service Réception. , Hotel Management
Madame, Nous vous remercions d'avoir pris soin de partager votre avis suite à votre séjour dans notre Hôtel Mercure Arras Centre Gare. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et que vous ayez apprécié l'ensemble de nos services. Nous vous invitons à nous contacter pour nous permettre d'améliorer nos services. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Nous espérons vous accueillir à nouveau très bientôt, Aurore - Service réception.
by A verified traveler from Burlington
Posted 24 Apr 2024
Staff was amazing as was the Restaurant breakfasts and the dinner options. Special thanks to Melody who was the heart and soul of the facility!!
Comment from Hotel Management
24 Apr 2024 by Aurore - Service Réception. , Hotel Management
Dear Douglas, We very much appreciate your comments regarding your stay in our Hôtel Mercure Arras Centre Gare. We are happy to hear you did enjoy your stay with us, especially the welcome of our staff and our restaurant. Thank you very much for such an excellent review ! It is always a pleasure to receive such positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception.
by A verified traveler
Posted 25 Feb 2024
Excellent standard, great value for money, fantastic breakfast, friendly staff, great location
Comment from Hotel Management
27 Feb 2024 by Aurore - Service Réception. , Hotel Management
Dear Guest, Thank you for sharing your opinion, following your stay in our Hotel Mercure Arras Centre Gare. We are happy to hear you did enjoy your stay with us, especially the welcome of our staff and the breakfast service. Thank you for such a great review ! We will share your comment with ou team.We hope to see you very soon again !Kind Regards, AuroraService Réception.
by A verified traveler from East Amherst
Posted 31 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Aurore - Service Réception. , Hotel Management
Monsieur, Nous vous remercions d'avoir pris soin de partager votre avis suite à votre séjour dans notre Hôtel Mercure Arras Centre Gare. Nous sommes ravis que vous ayez passé un agréable séjour au sein de notre établissement, et que vous ayez apprécié l'ensemble de nos services Nous vous remercions pour ce très bel avis. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Nous espérons vous accueillir à nouveau très bientôt, Aurore - Service réception.
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Marjorie - Chef de réception, Hotel Management
Dear Alan,Thank you for taking the time to share your feedback. We hope to see you again soon at Mercure Arras. Sincerely.
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Marjorie - Chef de réception, Hotel Management
Madame, Monsieur,Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour au Mercure Arras et espérons vous revoir bientôt.Cordialement
