Ratings based on 45 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Clean and Kind
Posted 19 Jan 2024 on HotelsIt’s nestled away in the beautiful Swiss alps. Walking distance from the train station. Food was great and service superb. The only mild annoyance is after staying four days the charged me 2 Chf for additional pods of coffee.
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Wonderful place to stay in Arosa!
Posted 18 Jul 2023 on HotelsWhat a wonderful stay! The staff, hotel overall, and my room were amazing! Easy walk to the train station, COOP grocery story, and more. A fascinating history of this building/hotel! New owners totally renovated the interior a year ago. Breakfast was amazing, even bacon! Loved seeing the Arosa Bear Sanctuary and high mountains with free cable car due to local tourist card.
Comment from Hotel Management
21 Jul 2023 by - Faern Arosa guest service team, Hotel Management
Dear GuestThank you so much for your incredible 10 out of 10 rating on Hotels.com and your fantastic feedback! We are thrilled to hear that you had such a wonderful stay with us in Arosa.It brings us great joy to know that you found our staff, hotel, and your room amazing. Our team takes great pride in providing excellent service and creating a memorable experience for our guests.The history of our building and hotel is indeed fascinating, and we are glad that you appreciated the renovations made.It's fantastic to hear that you enjoyed our breakfast, especially the bacon! We believe that a hearty breakfast sets the tone for a great day of exploring and adventures.Once again, thank you for your kind words and for choosing our hotel for your stay in Arosa. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.Safe travels and best wishes,
by A verified traveler
Posted 20 Mar 2023 on Hotels
We had to read email and say to them we need clean room instead just come and get everything clean
Comment from Hotel Management
24 Mar 2023 by Faern Arosa guest service team, Hotel Management
Thank you for taking the time to leave us a review on Expedia. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback seriously and we are sorry to hear that your stay with us did not meet your expectations.Regarding the cleanliness of your room, we apologize for any miscommunication on our part regarding our cleaning policy. Our housekeeping service is available upon request, and we apologize if this was not made clear to you during your stay. We will make sure to review our communication practices with our team to prevent any future misunderstandings.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 30 Jan 2023
The Faern is a work in progress. It’s nicely designed and has a good location with rooms offering stunning views. It only opened recently so there is still some construction happening and the staff could use some more training. But in the long run this will be a very nice option to stay in Arosa.
Comment from Hotel Management
10 Feb 2023 by Faern Arosa guest service team, Hotel Management
Hi Sebastian!Thank you for taking the time to provide your feedback on your recent stay at our resort. We are happy to read that you appreciate the design and location of the hotel, and that the rooms offer stunning views.We would like to assure you that your mentioned points are areas that we are actively working on improving. Your feedback is valuable to us, and we will use it to make the necessary adjustments to ensure that our guests have a wonderful experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to in the future.
by A verified traveler
Posted 29 Dec 2022
Very unfriendly staff, would not recommend.
Comment from Hotel Management
16 Jan 2023 by Fabian Mauerhofer / General Manager, Hotel Management
Hi Florian!Thank you for your feedback.May I ask you to contact me personally so we can discuss your decisive point for your evaluation.We usually get a lot of positive feedback about our staff.I would be very happy to hear from you.
by A verified traveler from Breganzona
Posted 1 Apr 2024
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by A verified traveler
Posted 10 Mar 2024
by A verified traveler
Posted 17 Feb 2024 on Ebookers
Gutes Preisleistungs-Verhältnis
by A verified traveler
Tolles Hotel
Posted 5 Feb 2024 on HotelsDas Hotel ist einfach wunderbar. Wir kommen auf jeden Fall wieder!
