Ratings based on 260 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
7 Jun 2024 by İstport Hotels, Hotel Management
Hello, thank you very much for your comments. We will be happy to see you again.
by A verified traveler
Posted 3 Jun 2024
Wonderful staff, Ahmed at the reception was very helpful.
We booked a room at 6 am (had to quickly find a place to stay because of several flight/hotel problems). We arrived at 7 am and they let us early morning check in. Ther room was spotless. Next morinig they provided us a 4:30 am breakfast so that we could eat before catching our flight.
Comment from Hotel Management
4 Jun 2024 by İstport Hotels, Hotel Management
Dear Guest,Thank you so much for your kind words and detailed feedback about your stay at İstport. We are thrilled to hear that you found our staff, especially Ahmed, to be very helpful during your visit. Providing early morning check-in and breakfast to accommodate your needs is part of our commitment to exceptional service.We are delighted that you found your room spotless and enjoyed your stay despite the unexpected changes in your travel plans. Your positive comments motivate us to continue delivering the best possible experience for our guests.We look forward to welcoming you back to İstport in the future!Warm regards,İstport Hotel
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by istport, Hotel Management
Hello Dear Guest's Thank you for taking the time to share your feedback regarding your recent stay at İstport Hotel. We are sorry to hear that you rated your experience with a score of 1/5, and we would like to understand the reasons behind your rating in order to address any issues you encountered.Your satisfaction is our top priority, and we are committed to providing excellent service to all our guests. We would greatly appreciate it if you could provide us with more details about your concerns or any specific aspects of your stay that did not meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can deliver a better experience for all our guests.Please feel free to reach out to us with any further information or feedback you may have. We genuinely value your input and would like the opportunity to make things right.Thank you for choosing İstport Hotel, and we hope to have the chance to welcome you back in the future and exceed your expectations.Best regards,İstport Hotel
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by istport, Hotel Management
Our dear guest,First of all, we would like to say that we are sorry about this important issue for you. Guest satisfaction is extremely important to us and you can be sure that we will take this feedback into consideration.We will do our best to make our open buffet breakfast and staff service better. We will work to fix the shortcomings and provide a better experience.If you have more details or suggestions, please let us know. Feedback from you will help us improve our service quality.Thank you and we hope you have a better experience on your next visit.Best regards, Hotel Management
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
29 May 2024 by istport, Hotel Management
Our dear guest,First of all, we would like to say that we are sorry about this important issue for you. Guest satisfaction is extremely important to us and you can be sure that we will take this feedback into consideration.We will do our best to make our open buffet breakfast and staff service better. We will work to fix the shortcomings and provide a better experience.If you have more details or suggestions, please let us know. Feedback from you will help us improve our service quality.Thank you and we hope you have a better experience on your next visit.Best regards, Hotel Management
by A verified traveler
Posted 23 May 2024
Excellent place for the price. Very friendly and cooperative staff. Almost all staff speaks English so easy to communicate with. Talha is very nice and helping kid. Both girls were very helpful as well
Comment from Hotel Management
23 May 2024 by istport, Hotel Management
Dear Guest,Thank you for your wonderful review ! We are delighted to hear that you enjoyed your stay and found our staff friendly and cooperative. It is always our goal to ensure clear communication and excellent service, and we are pleased to know that Talha and the rest of our team contributed positively to your experience.We look forward to welcoming you back in the future.Best regards, İstport Hotel
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
23 May 2024 by istport, Hotel Management
Thank you so much we are will waiting for you again
by A verified traveler
Posted 22 May 2024
Enjoyed our stay!
Comment from Hotel Management
22 May 2024 by istport, Hotel Management
Thank you so much we are will waiting for you again
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
6 Jun 2024 by İstport Hotels, Hotel Management
Hello, thank you very much for your comments. We will be happy to see you again.
by A verified traveler
Posted 13 May 2024
View was great, area was good, lot of restaurants
Comment from Hotel Management
15 May 2024 by istport, Hotel Management
Thank you for your reviews, see you next time
