Ratings based on 732 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
I booked a night on the way to Germany and a night before the ferry on my return.
I had the aam disgusting room on my return. I reviewed it at the time. But this time, it was worse! The heating was broken.
I told the male receptionist about the heating and asked for a second bed cover. He just shrugged...'pah!' And almost threw the cover towards me.
Also, I am pretty sure that the pillow cases had not been changed. DISGUSTING!
EXPEDIA You should be ashamed about listing such a terrible place.
I will be contacting you for a full refund for both of my stays.
In short, TERRIBLE, AWFUL place and NOT worth the price.
by A verified traveler
Posted 10 May 2024
I enjoyed the breakfast but otherwise.... This hotel needs a complete makeover. If the other rooms are the same as the one that was allocated to me it should he closed down until it is massively improved or better still demolished and a new Hotel built in its place.
The room was dirty and quite simply worn out. The toilet seat was broken, the toilet and sink were filthy, the shower tap was broken, there was broken wordwork around the door, damp in the walls causing the wallpaper to peel, damp stains on the ceiling. The pillows felt like they were made from cotton wool balls. Simply the worst room that I have ever slept in.
by A verified traveler
Posted 17 Apr 2024
Would not stay there again
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 6 Feb 2024 on Hotels
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by La réception., Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 26 Dec 2023
I knew we were in for something pretty poor considering how little we paid, so my expectations were very low in the first place. It was a one night stopover, and we were simply looking for somewhere to get our heads down for the night and move on. Good lord, this place surprised us - in the worst way possible!
The inside of the room smelled overwhelmingly of cigarette smoke, the rest of the hotel smelled of weed. The metal door to our prison cell/room was peppered with what looked like pellet marks. There was exposed electrics on the radiator, there were bugs in the room, and a very suspicious looking white stain on the bedsheets. To add to the atmosphere, there were some quite obvious "dodgy" dealings going on from a nearby room, and I think the communal balcony/walkway looked more like a toilet than the toilet did.
Needless to say, we gave our key back and got a last-minute booking elsewhere.
On the plus side, the lady on reception was friendly... but didn't seem particularly surprised to get the key back!
by A verified traveler
Posted 26 Nov 2023
Property very run down mold on walls no toilet seat dirty bedding we didnt even stay had to rebook another hotel
Comment from Hotel Management
16 Jan 2024 by La réception., Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
No toilet seat no hot water to shave no hot water
Posted 22 Nov 2023 on HotelsComment from Hotel Management
16 Jan 2024 by La réception., Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by La réception., Hotel Management
Nous vous remercions pour votre partage concernant votre séjour.Nous sommes ravis que vous ayez appréciée votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.
